Trip Consultant, Customer Service

At EF Ultimate Break, we give anyone 18-29 an opportunity to transition from tourist to traveler. We do more than help people get a stamp in their passport, our guided tours encourage them to step outside their comfort zone, create forever friendships, immerse themselves in unfamiliar places, expand their mind through new cultures and come home with a changed perspective of the world. WARNING: working at Ultimate Break, may inspire your own desire to see the world, good news is- we’ll help with that.

The Opportunity

EF Ultimate Break is looking for individuals who are hungry to bring their customer-centric expertise to an innovative and fast-growing organization.

As a Customer Service Trip Consultant, you’re a trailblazer in our mission to provide our travelers with exceptional memories they’ll never forget—throughout every step of their journey.

• You serve as the primary source of information to travelers after booking a trip through to the end of customer lifecycle upon their return home from tour.
• You look to identify opportunities to enhance a customer’s experience prior to departure and upon their return
• You are committed to ensuring traveler satisfaction and furthering loyalty to EF Ultimate Break
• You continuously juggle and prioritize tasks and work efficiently under pressure
• You take on any role that may require attention
• You take a creative and positive approach to problem-solving
• You possess a start-up mentality and exceptional communication, organizational skills, and attention to detail
• You work as a team-player to help best respond to a customer need
• You consistently demonstrate a positive attitude in approaching challenging situations
• You are ambitious and self-motivated to achieve above average results
• You are eager to take the lead, use all the tools at your disposal and not stop until a customer is happy
• You will collaborate with our Tour Director community across the world in preparing travelers for their tour and continuing support while they are traveling.

Who you are:

• You have 2-3 years of customer service experience.
• Bachelor’s degree or 5 years of Customer Service Experience (A degree in Hospitality Management, Tourism Management or related field is a plus!)
• You are passionate and professional about delivering the best possible customer experience
• You are excited to help every customer plan towards an inspiring and life-changing adventure
• You want to be part of a team that motivates and inspires you
• Above and beyond is the only way you do things
• You’re an influencer - a natural networker who loves talking to people
• You believe nothing is impossible and you enjoy solving problems
• You love to make people happy
• Someone who believes no question is too silly…
• Someone who can navigate a wide range of conversations

Why You’ll Love Working Here: Perks and Benefits

Work in our North American Headquarters where you’ll enjoy comprehensive professional development, frequent social programming, and employee-run social groups (including our “EF-finity” groups) and more!

In addition, you can expect:

• Paid International Business Travel opportunities
• Eligibility for our Workplace Flexibility Program: Our pilot hybrid work model with up to two days of flexible work per week, after your initial onboarding
• Commitment to professional growth: robust monthly calendar of trainings, workshops and TED Talk style sessions
• Three weeks paid vacation your first year (four weeks starting in year two), in addition to 10 paid holidays
• 25% company match on your 401(k)
• Market-leading medical, dental and vision coverage, along with life and disability insurance
• Wellness benefits including onsite and virtual classes run by EF instructors and a yearly fitness reimbursement
• EF Product Discounts (discounts on travel, international language schools, childcare with our Au Pair product and more)
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
• Discounts at local venues and businesses

About EF Education First:

EF Ultimate Break is a division of EF “Education First”. At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has school and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com and http://careers.ef.com/.

To learn more about our EF Ultimate Break visit www.efultimatebreak.com