What are the responsibilities and job description for the Project Manager position at eGain?

Hundreds of global brands trust eGain to automate customer engagement and empower employees in a digital-first world. Powered by knowledge and AI, our solution is top-rated by Gartner and Forrester.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.

POSITION: PROJECT MANAGER

Location: Tampa, FL

Experience: 3 to 5 Years of Project Management experience in IT Application Delivery

Job Summary

Seeking a Project Manager for our Professional Services team, responsible for project and risk management across client implementations. Requires strong client interaction, internal collaboration, multitasking, and adherence to quality and deadlines. Experience with Agile and traditional methods is essential.

Duties/Responsibilities

Efficiently deliver high-quality services.
Drive project timelines and scope adherence.
Lead meetings, report progress, manage risks, and engage stakeholders.
Apply Change Management Practices.
Manage budgets, prioritize projects, and empower diverse teams.

Education and Experience

Bachelor’s Degree in a technical field preferred.
2-5 years of Project Management experience with external clients.
PMP and Agile certifications are preferred.
Strong communication, organizational, and multitasking skills.
Experience with client management and software project lifecycle.

Our Hiring Process is “Easy with eGain”

Step 1: Written test (should take roughly 120 minutes of your time)

Aptitude section
Functional section

We will let you know within 2 business days of taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.

Step 2: Panel interview (max 60 minutes)