What are the responsibilities and job description for the Systems Support Analyst position at Egan Company?
Join Egan Company as a Systems Support Analyst. In this entry-level role, youll support our main headquarters and other work-sites with troubleshooting and resolving issues related to our VPN system, VoIP phone system and any combination of electronic office equipment (copier, etc.).
Playing an integral role in Egan as a whole, this position is part of our IT department, and serves as part of the Help Desk staff. Responsibilities range from day-to-day fixes to long-term initiatives, technology changes, and overall system improvements.
Responsibilities
- Independently manage, research, diagnose and respond to incoming help desk requests.
- Request information from IT staff that requires access to third party vendor sites for set up, adjusting employee accesses and set-up configuration.
- Set up new equipment for existing or new employees, including Chromebooks, desktop (VMWare) machines and VoIP phone configuration.
- Support remote sites (Twin Cities area, PCs, VMware View Clients, Servers, Network) including physical visits to maintain equipment and work with users to repair/set-up equipment.
- Maintain and set up Egan Company cell phones, including upgrades, apps, ordering, and troubleshooting.
- Assess server connectivity issues and escalate as appropriate for repairs.
- Ensure network connectivity and functionality.
- Attend daily and weekly department meetings to understand department and company priorities.
- Approximately 10% or less of role is engrossed in projects and server responsibilities to coincide with need to Egan business, LAN and software upgrades and nuances.
- While this role primarily operates out of our Champlin, MN location, this person may travel minimally on a rotational basis to our office in Rochester, MN or various jobsites around the Twin Cities as needed.
Position Requirements
- Possess or in progress towards a two- or four-year degree in an IT-related program, such as computer networking, or equivalent experience.
- Recent or upcoming college graduates are encouraged to apply.
Qualifications
- 0-3 years of IT/Systems Support related experience.
- At least 6 months to a year of previous help desk experience is preferred.
- Familiarity with Windows, MS Office, Internet, and PC hardware, TCP/IP, and networking is required.
- Must be able to work as an individual contributor and as part of a team.
- Must have strong written and verbal communication skills.
- Possess the ability to explain technical issues in non-technical terms.
- Ability to build positive and collaborative relationships with end users and vendors.
- Strong organizational skills to deal with customer needs and competing priorities.
- Ability to add, subtract, multiply, and divide sufficiently to perform standard mathematical calculations.
- Ability to foresee events and anticipate changes in conditions and operations to the greatest extent possible and reacts to these appropriately.
Working Conditions
- Performance of duties mostly in the office, with occasional visits to Egan's office in Rochester and jobsites located around the Twin Cities.
OUR SUCCESS IS SHAPED BY THE STRENGTH OF OUR TEAM
At Egan, our shared passion and pride are redefining the industry standard of customer care. We work together to promote teamwork, embrace innovation, act with integrity, pursue growth, and stay safe. We are committed to providing the growth opportunities in which our employees and customers are looking.
From general contractors and architects to building owners and facility engineers, Egan Company collaborates throughout the entire construction or project process with the shared goal of maintaining best-in-class relationships with our internal teams, customers, and business partners. At nearly 1,000 employees occupying our offices and work-sites, we aim to ensure every project is done with quality craftsmanship, integrity, and an aggressive commitment to safety. In fact, were proud to be recognized as one of America's Safest Companies for recurring years.
Egan Company is one of the largest, multi-trade, specialty construction contractors and system integrators in the Midwest. We provide in-house expertise in planning, design, engineering, construction, and maintenance by representing over 15 skilled trade unions serving virtually every infrastructure discipline in the industry. Core services include: mechanical, electrical, engineering & design, curtain wall/glazing/panel systems (InterClad), millwrights, fabrication, building systems, controls & system integration, and service.
WHY JOIN US AT EGAN COMPANY?
Watch this quick video to learn why our employees choose Egan Company: http://bit.ly/EganCulture. To view, you may need to copy and paste the address into your browser - it'll be worth it!
APPLICATION INSTRUCTIONS AND EMPLOYMENT PRACTICES
Egan Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, and status with regard to public assistance, protected veteran status, familial status, or other characteristic protected by law.
We do not accept application materials by mail or email except as a reasonable accommodation for qualified disabled applicants. Individuals who are unable to use our online process due to a disability should email recruiting@eganco.com.
Creating and maintaining a safe and drug-free working environment is important to all of us. Employment with Egan requires successful completion of a pre-employment substance abuse test and a background check. We also participate in E-Verify.
