What are the responsibilities and job description for the Support Engineer position at Eide Bailly LLP?
Who We Are
Eide Bailly is one of the top 25 CPA and business advisory firms in the nation. We have over 40 offices in 14 states across the Midwest and western United States and offer our staff and Partners the opportunity to serve a variety of industries. Founded in 1917, our culture is the foundation of who we are, and we pride ourselves on supporting our employees to help them achieve their goals and pursue their interests both in the office and at home. At Eide Bailly we are passionate about the clients we serve, the work we do, and most importantly, having fun while we do it!
Why You'll Love Working Here
At Eide Bailly we believe respect is how to treat everyone, not just those you want to impress. Our culture focuses on collaboration to achieve career growth. Innovation is highly encouraged, which is where programs like our EB Xchange originate. This program allows interested tax and audit employees to complete a rotation into a specialty area. We promote happy employees by making work/life balance a priority along with being actively involved in our communities. Our dedication to service can be seen through the Firm’s decision to match charitable donations made by employees, as well as providing opportunities to volunteer throughout the year. Most importantly, we like to have fun! We offer a professional and fun work environment with frequent free lunches, snacks, lunch and learns, socials, contests, outings and other events.
Typical Day in the Life
A typical day as a Support Engineer (in-office, with flexibility) might include the following:
- Provides excellent technical assistance and desktop support to end users.
- Installs, modifies, and repairs computer hardware and software.
- Troubleshoots computer systems and/or printer hardware issues.
- Troubleshoots software issues.
- Troubleshoots miscellaneous network and server issues.
- Asks questions to determine nature of the problem.
- Walks end users through the problem-solving process.
- Documents end user's queries, problems, and solutions.
- Follows up with end users to ensure issue has been resolved.
- Provides onsite support for Help Desk in a multi-location office.
- Maintains office hardware and software inventories.
- Serves as a back-up resource for the Help Desk call center.
- Travel between Eide Bailly locations (Boise/Twin Falls) up to 25% of the time.
Who You Are
- You are inquisitive and enjoy learning about new technologies as well as industry sector developments.
- Your professional experience with PC hardware and software is not only diverse, but equally expansive.
- You are a multi-tasking master, and there has never been a deadline you could not meet.
- Customer service is your forte and you love helping others.
- You possess proven problem solving and troubleshooting abilities and attention to detail while communicating clearly in writing and verbally.
- You hold yourself to the highest professional standards and maintain strict client confidentiality.
- You have a Bachelor's degree in Information Technology, Computer Science or a related field. An equivalent combination of education and experience may be substituted.
Must be authorized to work in the United States permanently without the requirement of sponsorship at any point in the future.
What to Expect Next
We'll be in touch! If you look like the right fit for our position, one of our recruiters will be reaching out to schedule a phone interview with you to learn more about your career interests and goals. In the meantime, we encourage you to check us out on Facebook, Twitter, Instagram, LinkedIn or our About Us page.
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