What are the responsibilities and job description for the Associate Platform Analyst position at eimagine?
Description of Duties
At eimagine, we know that your best work happens when you live your best life and share your unique talents, so we do everything we can to be intentional in a remote enabled environment to make that possible. Recognized as a Best Places to Work since 2015, we are a team of humbly confident people who are proud of their craft, continuous learners, and have been known to cheer loudly for our teammates. For over 24 years we have been helping clients navigate technology and business change, while staying committed to delivering value & outcomes that enables their success.
We are seeking an Associate Platform Analyst who can define, analyze, and document organizational business requirements, and provide configuration and implementation of requirements within a solution platform. Successful candidates must be resourceful, detail-oriented, and self-directed, with a passion for understanding their clients' business. If you are looking for a challenge, willing to go the extra mile, and want to work with people who are just as talented as you are, this is the place for you!
Description of Duties:
- Participate in requirements gathering and analysis sessions with clients to determine project requirements.
- Participate in analyzing specific business processes and needs, then producing documentation of the required functionality.
- Supports gap analysis and needs assessments to uncover undocumented business requirements.
- Participate in researching technical and functional solutions to business problems.
- Perform maintenance and administration functions within platform to support business needs including design and testing of configuration changes, scripts, or approved tools.
- Support solution implementation through creation and configuration of platform components including entities, tables, fields, forms, views, reports, and workflows.
- Accountable for self-organization and tracking completion of assigned tasks including successful delivery of assigned project tasks/milestones.
- Utilize delivery management tools such as Azure DevOps and Jira as directed by supervisor or project manager.
- Aids in the creation, update, and delivery of end-user training documentation as needed.
- Participates in troubleshooting of system issues by replication of business processes, understanding of system functionality, and root cause analysis.
- Provide declarative configuration work, solution documentation, and related implementation support of platform solutions in applicable technologies.
- Participates in prescribed Scrum ceremonies.
Desired Skills & Experience
- Experience in developing and/or delivering requirements within one or more modern cloud platforms – Salesforce Sales/Service Cloud, Power Platform, Dynamics 365, Microsoft 365 SharePoint/Teams.
- Desire to work in a functional or technical role related to software delivery or software maintenance/support.
- Excellent communication skills to include internal/external interaction, documentation and presentations.
- Willingness to learn Microsoft CRM, Salesforce, Azure DevOps, Visio, Microsoft Project and SharePoint.
- Ability to self-manage and complete project deliverables.
- Confident in making decisions, accurate, detailed-oriented and able to problem solve/analyze.
- Good interpersonal, listening, written and verbal communication skills.
- Willingness to obtain Functional and/or Technical Certifications as deemed appropriate for specialization.
Education
- Bachelor’s degree in information technology, computer science or business administration required.
