SUPERVISOR, CLIENT SERVICES

Essential Duties

• Leads the department in the absence of the Director of Environmental Services, Assistant Director of EVS, or Manager of EVS.
• Always promotes a customer service mindset with both internal and external customers.
• Responds to all requests from customers with a can-do attitude. Follows up on requests with a sense of urgency.
• Views everything with a process improvement mindset.
• Implements established department procedures and programs that meet goals and ensures a clean and safe environment.
• Conducts quality improvement inspections within assigned areas of responsibility to ensure quality and satisfaction levels are meeting and/or exceeding expectations.
• Develops/coaches department associates to ensure fullest potential is reached.
• Ensures work assignments, daily and weekly work schedules meet department and facility needs.
• Ensures department Training Programs and recertification programs are being conducted within appropriate timeframes.
• Orders and uses all supplies/equipment within the areas of assigned responsibility.
• Ensures that all ABM Healthcare Support Services Systems are in place in accordance with the Director of EVS.
• Leads and promotes departmental TQM/Customer Service Initiatives.
• Tours and meets with facility customers to ensure that customer needs and expectations are always met.
• Reports all pertinent data to the Director of Environmental Services in a timely manner.
• Knows all procedures, union agreements, or employee personnel manuals and meets all established agency requirements.
• Maintains a safe work environment for all internal and external customers.
• Has knowledge on the use of a personal computer in a Windows environment.
• Has knowledge of Word Processing, Spreadsheets, and other assorted business software.
• Ability to accurately review and process data and attend to detail.
• Ability to establish priorities, work independently, and accomplish objectives without supervision.
• Ability to communicate effectively in both written and verbal formats.
• Ability to handle and resolve problems.
• Works in a team environment interacting with a variety of departments.
• Possesses excellent customer service skills.
• Establishes and maintains cooperative working relationships; treats others courteously and with respect.
• Daily, Weekly, Bi-Weekly, Monthly, Semi-Annual, and/or Annual reports may be required.
• Direct report may change the frequency of required report at any time.
• Ability to establish priorities, work independently, and to accomplish objectives without supervision.
• Ability to handle and resolve problems.
• May be required to travel via automobile to meetings and hospital related functions.

MINIMUM REQUIREMENTS 

• High School diploma or GED. Some college preferred.
• Must possess a minimum of 1-year Customer Service.
• 1 year of proven housekeeping experience in a healthcare or hospitality setting; experience in environmental services.
• 1 year of supervisor experience in any industry.
• Industry specific certification/licensure may be required.
• Ability to accurately review and process data and attend to detail.
• Ability to communicate in both written and verbal formats.