Operations Manager

About El Car Wash

Based in Miami, El Car Wash is one of the fastest growing companies in Florida with 17 open stores going to 30 in the next year. This growth provides an opportunity for our team members to have make an impact and have a long-term career with increasing responsibility and earnings potential. The company is well capitalized and an industry leader that is currently attracting top talent in the hospitality and retail industries across all key functions.

El Car Wash is looking for an Operation Manager.

El Car Wash, one of South Florida's fastest-growing companies, is thrilled to be seeking candidates to join our team while offering a dynamic career with above industry-average income and potential for long-term career growth. We are seeking high-energy, motivated, and service-oriented team players to help us deliver the best experience possible to our customers.

The Operation Manager will be responsible for providing exceptional guest experiences, training, scheduling, and leading team members, profitably growing the business, maintaining overall location cleanliness and high product quality, and other duties that benefit the company and take care of the guests.

Company Principles:

Dream Big

We dream big. We are building a large, profitable, growth company that is an industry leader.

People

Our greatest strength is our people. Great people grow at the pace of their talent and are rewarded accordingly. Great people deliver and transform the organization.

We recruit, develop and retain people who can be better than ourselves. We are measured by the quality and diversity of our teams.

Culture

We are a company of owners. Owners take results personally and lead by example.

We are never completely satisfied with our results. We take smart risks, and learn from our mistakes.

The customer is our boss. We strive to be the best at serving our customers.

We believe in common sense, efficiency and simplicity with our customers always in mind.

We never take shortcuts. Integrity, hard work, quality and responsibility are key to building our company and our reputation.

We work as a team and don’t take ourselves too seriously. We have fun and we collaborate to get results.

Benefits:

• Strong compensation with a bonus structure based on operations and sales
• Fast track growth based on performance
• Bonuses tied to membership sales
• Employer sponsored health insurance
• Employer sponsored 401K
• Paid vacation
• Free car washes

Qualifications:

• Operation Managers should have 2-3 years of experience in managing or demonstrated leadership ability.
• High attention to detail.
• An interest in sales or a background in a selling/operations position.
• Candidates interested in fast track growth, sales environment.
• Must be a High School Graduate / GED.
• Must have reliable transportation.
• Must be Bilingual / English and Spanish.
• Must be customer service and goal-oriented.
• Has a high level of initiative and the ability to drive the business.
• Availability to work 40 hours and a varied schedule to meet business needs.
• Self-Motivated with good communication skills, sales, and marketing experience a plus, team player.
• Ability to perform physical duties and to do so outdoors.
• Experience is preferred but not required.
• Car Wash experience is a HUGE plus.

Responsibilities:

• Manage your team of high-quality assistant managers, sales associates, and maintenance professionals.
• Drive quality and excellent customer service through the daily management of employees and site programs.
• Effectively answers all customer questions and handles complaints.
• Manage sales and volume at the site level by directing on-site sales & promotional efforts.
• Prepare daily deposits, safe reconciliation, and other reports, as required.
• Responsible for ensuring proper staffing and scheduling for assigned locations.
• Ensure all training and development of site staff to company standards.
• Appropriately address employee performance issues and recognizes good performance.
• Monitor and manage site through cleanliness, value, equipment operation, and service.
• Ensure daily openings and closings are on schedule and standards and procedures are maintained.
• Create and promote a safe and positive work environment while effectively executing the company safety program.
• Sell and cultivate a culture of coaching within your location.
• Monitor sales performance and deliver feedback to optimize sales growth.
• Train and lead a team to deliver an outstanding customer experience.
• Create a positive and high energy environment.
• Maintain the site cleanliness and organizational standards.
• Maintain equipment, chemicals, and other supply inventory.
• Monitor service quality, tunnel operations thus minimizing customer incidents.
• Resolve customer complaints promptly.
• Maximize sales opportunities while controlling labor costs.
• Smile and deliver exceptional service to our customers.

Pay: $40000 - $50000 per year

Job types: Full-time

Education: No education required

Work location: On-site