Human Services Benefits & Eligibility (Associate & Specialist) - CCCAP

Please be advised this position may close on or after 04/25/2024 without advance notice, should we receive a sufficient number of qualified applications. 

Determines initial and/or ongoing eligibility for a variety of benefit programs including but not limited to Health First Colorado [formerly Medicaid], Colorado Child Care Assistance, Supplemental Nutritional Assistance Program [formerly Food Stamps], Colorado Works, Adult Financial and Long Term Care. This position is part of the Human Services Benefits & Eligibility Specialist career progression series, which includes Human Services Associate Benefits & Eligibility Specialist and Human Services Benefits & Eligibility Specialist. An employee is eligible to advance to the next position within the series when the employee has met the criteria for advancement as notated within the job description and has received a recommendation from the Hiring Authority.

• Interviews applicants/clients and assists them in understanding and completing all required eligibility paperwork.
• Verifies program and services eligibility factors by retrieving or confirming information from a variety of sources.
• Performs eligibility computations based upon client-provided and collateral information; determines applicability of work registration requirements.
• Conducts client customer service reviews.
• Reviews cases for accuracy and completeness.
• Investigates and computes possible issuance errors; creates reports concerning circumstances, establishes claims and restores lost benefits.
• Responds to client requests for appeals or administrative hearings, composes rebuttal letters and attends hearings.
• Provides clients with information and referrals to community support services, child care assistance and other available resources to help facilitate a comprehensive solution to the client's circumstances.
• Answers the Customer Service Line (CSL) and/or consumer inquiries to assist with changes and questions about our services as needed.
• Participates in internal committees, training, workshops and seminars.
• Assists with unassigned caseloads as needed.
• Performs other duties as required.

Knowledge, Skills, and Abilities:

• Working knowledge of public assistance rules, regulations and procedures helpful.
• Ability to communicate and work effectively with co-workers, other DHS personnel, clients, other agencies and the public.
• Ability to effectively plan, schedule, organize and assess situations to make prudent and appropriate decisions.
• Ability to provide conflict resolution and problem solving skills.
• Ability to use standard office equipment including computer, fax machine, copier and telephone.
• Maintain regular and punctual attendance. 

Required Education and Experience:

• High school diploma or equivalent education.
• Two years of customer service or administrative experience. 
  • Associate's or Bachelor's degree may substitute for the required experience.
• Human Services Benefits & Eligibility Specialist:
  • Three years of customer service or administrative experience. 
    • Bachelor's degree may substitute for the required experience; Associate's degree may substitute for two years of the required experience.
  • Minimum one year experience determining eligibility for public assistance in a social services agency.

Pre-Employment Requirements:

• Must pass conditional post offer background investigation and drug screen.

Duties are primarily performed in a high volume office and remote work environment dependent on business needs. May be required to work evening and weekend hours.