Job Posting for Installation Representative at ELECTRONIC MERCHANT SYSTEMS LLC
Job Details
Level: Experienced
Job Location: Corporate Office - Cleveland, OH
Position Type: Full Time
Education Level: None
Salary Range: Undisclosed
Travel Percentage: None
Job Shift: Day
Job Category: Customer Service
Description
Provide remote installation and training to new merchant accounts in the use of credit card terminal or eCommerce gateway.
Analyze and resolve technical problems and issues associated with new installation of products or services.
Resolution of merchant and client requests in timely matter and responding to inquiries or requests via phone and e-mail.
Pre-Sales support of EMS products and services with internal clients, sales and vendor partners.
Utilization of several different software and web-based systems
Download of processing software and deployment of credit card terminals.
Organize and package marketing collateral and stickers to be shipped with equipment.
Participate in ongoing product and services training and effectively cross-train team members.
Other duties as assigned
Job Benefits:
40 hours per week
401K, Medical, Dental, Vision available after 90 days
On the job training program
Casual business dress code
Excellent location near highways
***Call After Applying For First Consideration***
This description is a general statement of required major duties and responsibilities preformed on a regular basis; it does not exclude other duties as assigned.
Essential Experience
Experience in a Customer Service environment
Technical knowledge of hardware and software
Strong analytical, organization and planning skills
Ability to prioritize workload, meet required deadlines and manage multiple new account installations
Ability to adapt in a dynamic industry and work in a fast paced office
Demonstrate effective problem solving skills
Knowledge of PC/Windows/Internet related technologies; knowledge and experience working with MS Word and Excel and must demonstrate an ability to learn new and customized software/web-based applications
Desired Experience:
Sales experience
Prior experience in Merchant Services or Electronic Payments Industry.
Ability to conduct and control remote training sessions utilizing Go-To-Meeting.
Hourly Wage Estimation for Installation Representative in Cleveland, OH
$22.93 to $31.68
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