What are the responsibilities and job description for the Operations Manager position at Element?
There is a focus on wellness for both our guests and associates here at Element. If it is in your nature to help others relax, strike balance, and connect with the world, you would be a great fit for the team at Element. Our team members are difference makers that are down to earth with green living and are motivated to strive for balance in their world and the one around them.
We would like to welcome you on a journey to inspire wellness, sustainability and balance becoming part of the Element family! We are always looking for great people who are passionate, committed to being the best, and ready to jump into any situation to give a helping hand. With a variety of positions, we are confident you will find the perfect fit for you within our hotel. If you are a positive person and have a genuine interest in the well-being of others around you, we invite you to apply today!
- Drive Brandt Hospitality culture personifying it in daily interactions with both guests and associates.
- May lead the operations of housekeeping, maintenance, sales, and front desk departments to maximize financial performance and guest satisfaction while upholding brand standards and driving the Brandt Hospitality culture.
- Ensure designated departments are profitable and maintain strong working relationships.
- Delegate authority and assign responsibility to reporting managers and supervisors and supervise work activities of their departments.
- Ensure direct report team members receive proper training for each position, including safety training and standard operating procedures.
- Conduct regular department meetings.
- Assist with human resources functions of reporting departments by controlling turnover, motivating employees, focusing on employee development and retention.
- Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance and recognize good performance.
- Assist with the sourcing, interviewing, onboarding, culture training and ongoing development of each department, with a focus on team member satisfaction, productivity, and guest satisfaction.
- Respond to guest requests and complaints timely, efficiently, appropriately and in an approachable manner.
- Assist in creating and ensuring a realistic and attainable strategic business plan that defines operational goals and profitability objectives.
- Associate’s Degree in Hotel/Restaurant Management, Business Administration, or Management or similar degree required; or equivalent combination of education and experience.
- Two to four years’ experience in hospitality industry required. Previous supervisory experience required. Previous hotel ‘brand’ experience preferred.
- Possess advanced knowledge of hospitality industry and business management fields.
- Must be able to lead and be a role model for all team members.
- Basic to advanced knowledge of budget development and analysis and monthly financial analysis.
- Able to assess/evaluate team member performance in a fair and consistent manner.
- Able to make decisions with only general policies and procedures available for guidance.
- Able to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
- Able to work in a fast-paced environment.
- Able to prioritize, organize, and manage multiple tasks.
- Associate Hotel Discounts Worldwide!
- PTO Accrual from day one!
- Health, Dental and Vision Insurance
- 401(k) with Employer Match
- Short Term & Long Term Disability Insurance
- Paid Life Insurance
- Employee Assistance Program
