What are the responsibilities and job description for the Front Desk Receptionist position at Elements Massage?
Job description
Looking for a bright, outgoing and friendly person for sales and customer service at our studio in Mount Pleasant, SC.
ABOUT ELEMENTS:
We are a franchise brand focused on one thing - massage. Founded by a Massage Therapist, our mission is to provide quality, professional, consistent massage at an affordable price. Our membership program allows clients to financially incorporate massage into their lives on a regular basis and provides our therapists with repeat clients. Visit elementsmassage.com for more information about the company.
THE OPPORTUNITY:
We are looking for a bright, outgoing and friendly individual to be a full-time Sales and Customer Service Specialist assisting the studio Manager. You must be able to execute the delivery of continual client service and comfortable with promoting our month-to-month membership program to clients..
RESPONSIBILITIES:
- Sales & Customer Relationship Management: You will sell therapeutic massage services, memberships, and gift cards. You will book appointments, greet clients warmly and answer the phone professionally and politely to ensure a flawless guest experience. You will proactively call members who have not scheduled their monthly appointment to get them onto the schedule.
- Sales, Frequency, and Retention goals You will be expected to achieve set goals, determined by the owner (and you will receive bonuses for success!)
- Daily Operations:
- We will train you on different types of massage techniques & you will use this knowledge to match clients with therapists based on their individualized needs.
- Accurately and consistently enter detailed client data into our computer system.
- Maintain our clean and inviting studio atmosphere.
- Maintain approved operating policies and procedures.
MINIMUM REQUIREMENTS:
- You should be passionate about wellness, personable, willing to learn, and able to work with a variety of personalities.
- Prior customer service and/or sales experience is preferred.
- Previous hospitality, spa or wellness setting experience preferred.
- You should have basic math and cash handling skills.
- Must be able to work well with others.
- High school diploma (or GED) or equivalent work experience (minimum two years) required.
- Computer proficiency - ease in learning new software.
- Demonstrated ability to pay attention to detail.
- Expect to work nights and weekends – we are open 7 days per week.
- If offered the position, you will be required to pass a background check and drug screening prior to employment.
BENEFITS:
- Base hourly pay starting at $15 plus commission based on experience.
- Free massage monthly.
- Elements is a smoke-free and scent-free work environment.
*NOTE: Please note: not all candidates will be contacted for an interview. We are an Equal Opportunity Employer and thank all who apply.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- Commission pay
Application Question(s):
- Must be able to work at least 1 weekend shift
Education:
- High school or equivalent (Preferred)
Experience:
- sales: 2 years (Preferred)
Work Location: One location
