Salary Job Openings

Customer Service Representative

Elevated Comfort
Cotati, CA Full Time
POSTED ON 2/1/2024

We are a local, family-owned HVAC company looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide service information, book appointments, and help to resolve any emerging problems that our customers might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

  • Manage large amounts of incoming calls
  • Schedule appointments in Service Titan
  • Book sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Skills

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree
  • Service Titan experience a big plus

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday
  • Weekends as needed

Work Location: In person

Salary.com Estimation for Customer Service Representative in Cotati, CA
$41,554 to $52,465
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs that are on the Customer Service Representative career path.

Click the checkbox next to the jobs that you are interested in.

Income Estimation: 
$35,254 - $44,184
Income Estimation: 
$40,700 - $52,037
Income Estimation: 
$40,700 - $52,037
Income Estimation: 
$46,844 - $59,232
Income Estimation: 
$35,254 - $44,184
Income Estimation: 
$40,700 - $52,037

Sign up to receive alerts about other jobs with skills like those required for the Customer Service Representative.

Click the checkbox next to the jobs that you are interested in.

  • Customer Complaint Resolution Skill

    • Income Estimation: $27,792 - $35,864
    • Income Estimation: $27,741 - $35,229

  • Customer Interaction Skill

    • Income Estimation: $40,048 - $52,822
    • Income Estimation: $35,647 - $43,914
Employees: Get a Salary Increase
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Not the job you're looking for? Here are some other Customer Service Representative jobs in the Cotati, CA area that may be a better fit.

Customer Service Representative

ACE Cash Express, Rohnert Park, CA

Customer Service Representative

Robert Half, Petaluma, CA

View More Jobs