What are the responsibilities and job description for the Customer Service Representative position at Elfin Holdings Inc?
HOURLY WAGES: $18.00 an hour
LOCATION: Lake Forest, CA 92630
HOURS: Monday to Friday
REPORTS TO: CSR Supervisor
SCHEDULE: Full-time
Elfin Holdings, Inc dba Complete Comfort. is a established plumbing, heating, and air service, repair & installation company that services both commercial and residential properties in Orange County. We provide recognition, respect, a positive atmosphere, and good money for our employees. Not only do we have a great work environment, but we have a great rapport with our customers. Maintaining our high 5-star customer satisfaction rating is important to us, but so are our employees.
We offer excellent wages, healthcare, incentive pay and paid vacations. We also offer continuing education, excellent working conditions, and paid training.
Job Description:
The CSR position is one of the most vital components of the business. As the CSR you will be the first voice heard by existing and potential customers. You will be responsible for inbound and outbound calling. Outbound calling will be to existing customers for various reasons.
Job Requirements:
- 2 to 3 years of Customer service experience
- Must be a self-motived individual that has the ability and a can-do attitude to be the first voice of our company.
- Need someone who can answer phones and book calls
- Must be able to perform outbound calling to existing customers and book appointments
- Outgoing and energetic
- Detail Oriented
- The Ability to Multitask and Stay Organized
- Critical Thinking and Problem Solving Skills
- A desire to excel at a position
- Minimum high school diploma or GED
- Computer literate
- Great Verbal and Written Communication Skill
- High Emotional Intelligence
- Comfortable working with a team and autonomously
- Some familiarity with Google Suite products
- Must be comfortable work onsite
- Dog Friendly office
Benefits:
- Medical Insurance
- Paid Training
- Full time schedule
- Positive work environment
- Company teamwork
- PTO/Vacation time
- Bonus and Incentive Programs
- Company & Family Events
If you want to be part of something bigger than just a job, make this a career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers. Please submit your resume to:
Equal Employment Opportunity Policy
Elfin Holdings, Inc dba Complete Comfort. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary : $18 - $0