Field Service Technician (Detroit, MI)

Location: Hybrid/Remote - Candidate can reside anywhere in the USA but will be going to different customer sites across the USA to perform work.

• The ideal candidate for this role will be a self-starter who is not afraid of taking the lead to make the right decisions when faced with a variety of scenarios in order to get the customer sites up and running in a timely manner.
  
  
• Travel to customers' site to setup, repair equipment, and conduct service and training related tasks.
  


• Troubleshoot equipment, identify and resolve issues.
  
  
• Test equipment to ensure it performs in accordance with best practices and specifications.
  
  
• Evaluate equipment functionality and propose continuous improvements to appropriate team for review and future consideration.
  
  
• Analyze customers' requirements and specifications to ensure current equipment meets their needs and or if additional equipment is needed to meet production goals. 
  
  
• Support customers (remotely, via phone, and in person) on the operation and troubleshooting of equipment.
  
  
• Solve and facilitate customer service issues as they arise.
  
  
• When not on the road, you will assist with machine assembly, machine testing, training, quality control, documentation and factory acceptance testing assistance, shop work, as well as customer demonstrations (Demo).
  
  
• Perform duties related to special projects as required.
  

Requirements

• High school diploma or equivalent (Required).
  
  

• Be technically inclined from a mechanical, electrical and machine/equipment automation standpoint (Required).
  
  
• Manufacturing experience 7 years (Preferred).
  
  
• 5 years experience in assembly and/or service of industrial equipment.
  
  
• Knowledge of line packaging or related equipment (Preferred).
  
  
• Have the ability to read engineering drawings.
  
  
• Skills with automation and IT equipment, PLC and HMI.


• Excellent communication skills. Field service report writing will be required.
  
  
• Have the ability to handle delicate customer situations in a customer friendly manner as you will be representing the company.
  
  
• Able to communicate the process and plan of action in a calm and polite manner.
  
  
• Able to manage and foster a positive customer relationship.
  
  
• Capable of clearly and concisely articulating situations back to head office in a timely manner for matters that require an approval prior to proceeding with a decision.
  
  
• Able to quickly think on your feet to come up with solutions and how you it will be implemented.
  
  
• Be open-minded to try new ideas for solutions with a positive attitude.
  
  
• Be meticulous, detail oriented and keep records of all actions performed during service calls both remote and onsite.
  
  
• Be resourceful when faced with new issues that have not been encountered before.
  
  
• Have the ability to troubleshoot effectively despite a stressful situation.
  
  
• Able to work with little guidance alone as well as in a team.
  
  
• Shows initiative, drive and willing to learn and grow with the company.
  
  
• Prior experience in conducting installation & servicing of machines
  

• A valid driver's license and the ability to travel without restrictions across the USA.
  
  
• Valid passport and authorized to travel to Canada.​
  

Benefits

• Bonus compensation.
  
  
• Attractive benefits package (Health, Vision, Dental).
  
  
• PTO (Paid Time Off).
  
  
• A work environment where you’re contributing to the growth of the organization on the international stage.