HL Operations Manager

Eliot's Homeless Services Division is expanding! Eliot is seeking an Operations Manager for their Emergency Family Shelter in Marlborough MA. Successful candidates will have unwavering compassion, as well as an open mind in terms of pathways to recovery/harm reduction with respect to substance use disorders. Working knowledge of area resources/providers, housing navigation, and tenancy preservation are a plus. Candidates with lived experience as strongly encouraged to apply.

Responsibilities:

• Responds to and tracks initial service referrals from centralized referral phone line and email address. Provides pertinent information to respective program director(s) and Division Director as needed.
• Hires, supervises, and completes performance evaluations for administrative and/or per-diem personnel as assigned.
• Provides direct administrative and organizational support to the Medical Director of Homeless Services including but not limited to: Obtaining and verifying insurance coverage, inputting demographic information and requisite clinic forms required for psychopharmacology/MAT service, pharmacy contact/logistics, initial triage for refill requests, and scheduling. Ensures compliance with DPH/third party billing standards requests, and scheduling. Ensures compliance with DPH/third party billing standards established by the Commonwealth.
• Collect, organize, and ensure timely and accurate submission of billing and/or outcomes reports to respective funding sources for PATH, E-Nav, TPP/EDI/RCPP, and Flexible Services.
• Provide real-time logistical support to Homeless Services Division Leadership and Field Staff as assigned including collecting necessary documents for housing placements and hotel reservations for people served.
• Oversees program supplies/inventory and completes orders as needed
• Works collaboratively across programs to identify ways to improve workflow efficiency including but not limited tcollection, reporting, risk management reviews, logistics, and communication
• Maintains and contributes to the centralized resource module of Homeless Services shared drive
• Provides direct administrative and organizational support to Homeless Services Division Director as assigned
• Ensure that people receiving services are treated with dignity and respect in accordance with ECHS’ Human Rights policy. Upholds Housing First and Harm Reduction philosophies.
• Participates in strategic planning forums across the Homeless Services Division

Qualifications:

• Must have bachelor’s degree in psychology, social work, nursing or related field, or 2 years of human services experience.
• Must have a strong commitment to Housing First and Harm Reduction approaches to care.
• Must have strong organizational skills and be proficient in Microsoft Word, Excel, Google, and electronic medical record (EMR) platforms.
• Must have experience with all aspects of third-party billing and scheduling for Psychiatry or Primary Care.
• Must be very skilled at data collection/providing detailed reporting, creating charts/graphs for presentations/reports, tracking inventory, and ordering of supplies, and responding appropriately to initial calls for service.
• Must have working knowledge of internal and external homeless and behavioral health programming and resources.

Schedule: Full-Time, Monday-Friday, 9am-5pm OR 10am-6pm

Location: Marlborough MA

Education

• Bachelors or better in Business

Licenses & Certifications

• MA Driver's License

Skills

• Administrative Tasks
• Process Billing
• Computer Software Skills