Manager On Duty
Job Posting for Manager On Duty at Elite Sports Clubs
We are currently seeking a reliable and customer-focused Manager On Duty to join our team and oversee operations during nights, weekends, and early mornings or late-night shifts.
Responsibilities:
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Responsibilities:
- Serve as the point of contact for members and guests during evening, weekend, early morning, and late-night shifts. Providing assistance, addressing inquiries, and resolving issues as needed
- Supervise and support staff across all departments, ensuring smooth operations and exceptional customer service delivery
- Monitor facility activities and address any safety or security concerns in a timely manner
- Act as a liaison between staff and management, conveying important information and escalating issues as necessary
- Assist with administrative tasks, including scheduling, payroll verification, and inventory management
- Conduct regular facility walkthroughs to ensure cleanliness, maintenance, and adherence to safety protocols
- Handle member and guest feedback and complaints professionally, seeking resolution and providing follow-up as needed
- Assist with special events, promotions, and member engagement activities as directed by management
- Collaborate with the management team to identify areas for improvement and implement solutions to enhance member satisfaction and operational efficiency
- Previous experience as a collaborative leader in a customer service or hospitality role, preferably in a fitness or recreation setting
- Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborate with staff at all levels
- Excellent problem-solving abilities and the capacity to remain calm and composed under pressure
- Availability to work early mornings, late nights, weekends, and holidays on a regular basis
- Basic computer skills and familiarity with office software applications
- CPR and First Aid certification preferred
- Competitive hourly wage
- Opportunities for advancement within the company
- Complimentary membership to Elite Sports Clubs
- Employee discounts on club services and merchandise
- Flexible scheduling options
- Supportive and collaborative work environment
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Job openings at Elite Sports Clubs
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