Technical Service Engineer

Overview & Responsibilities The principal reason for this job is to support and assist external customers and Elliott business unit operational personnel in analysis of technical inquiries regarding installation, operation, maintenance, product improvement and/or failure analysis related to assigned areas of responsibility. The technical service engineer will compile facts and technical information required into coherent, logically prepared reports, to be communicated as required. The technical service engineer is to be a single point contact on assigned product lines, to accomplish the following tasks: Develop solutions to field technical problems. Provide direct technical support to internal and external customers on new apparatus and global service projects. Participate in root cause failure analysis. Conduct engineering studies. Requires a bachelor’s degree in engineering (mechanical, industrial, process, or similar discipline). 5-10 years of work experience as an Engineer, plus: Customer services skills. Demonstrated capabilities of developing sound technical solutions to complex problems and being able to communicate & present the solution in a manner that gains buy in from internal and external customers. Individual should have a mechanical aptitude for rotating machinery and the associated processes, as well as the ability to read and understand drawings, product transmittals, technical documentation, operational manuals, and other technically related reports or memos. Individual should also possess a basic understanding of control theory and electrical components. Experience in Field Service, compressors, turbines & pumps will be considered in lieu of degree. Specific job responsibilities Acts as a Global Services technical focal point servicing both internal and external customers. Performs and directs key investigations, projects and related activities which require independent action and decision. Participates in and/or leads root cause failure analysis projects as directed. Provides field service and service centers support for major projects and overhauls. Execute product and service warranty, including investigations, analysis, and corrections (including budgeting), with the purpose of maintaining a satisfied customer base while managing internal financial constraints and objectives. Visit customers and equipment installation sites to obtain information to troubleshoot problems. Responsible for investigating, developing, presenting, and implementing corrective action. Collaborates with other departments to insure timely and effective problem solving of field problems for the assigned area of responsibility. Performs liaison function with other engineering departments on the specification, manufacturing, assembly, material quality, testing, repair, performance and operation for assigned products. Includes consulting with service groups on re-rates, defective parts, new part orders, engineering studies and design changes. Collaborates with other engineering groups in development of new products (design reviews) and improvement of existing products (Product Action Teams) from a service standpoint. Assists with technical aspects of sales/project execution activities when necessary. Generates Service Engineering Bulletins and Elliott Technical Service Letters as assigned. Assists and participates in the development of the overall technical service team capabilities and performance. Develops and presents technical training as directed. Equal Employment Opportunity Elliott is an equal employment opportunity/affirmative action employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by the federal, state or local laws of the United States. Applicants and employees are protected under U.S. federal law from discrimination. To learn more, click here. Pay Transparency Nondiscrimination Provision Elliott follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, click here. To learn more about our Job Applicant Privacy Notice, please click here. No agency submissions please. NOTE: Resumes submitted to any Elliott Group employee without a current, signed and valid contract in place with the Elliott Group recruiting team will become the property of Elliott Group and no search fees will be paid. We are proud of our legacy, but our focus is on the future, putting our tradition of innovation to work on the new challenges facing global energy production and processes. Using advanced technologies, producing high-quality products, and offering reliable services are just a few of the ways that Elliott Group is doing its part to contribute to a cleaner, more sustainable future. A solution provider in the energy industry, Elliott Group designs, manufactures, and services technically advanced centrifugal and axial compressors, steam turbines, power recovery expanders, and cryogenic pumps and expanders used in the petrochemical, refining, oil & gas, and liquefied gas industries, as well as in power applications. Elliott Group employs 2,300 people in 30 locations around the world. The company is a wholly owned subsidiary of Ebara Corporation, a major industrial conglomerate headquartered in Tokyo, Japan. Ebara employs 19,000 people and has sales of US $5 billion. 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