Patient representative

Basic Function :

The Patient Access Represenative I performs duties to assist with the information needed to improve patient flow and collaborate with various departments providing services.

Conducts registration interview with patient or patient’s representative to gather demographic and financial information required for hospital admission and / or outpatient service.

Requirements :

High School diploma or equivelant required. Associate’s degree preferred. One year related experience in a healthcare setting is preferred.

Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) preferred.

Responsibilities :

• Performs duties to assist with the information needed to improve patient flow and collaborate with various departments providing services.
• Responsible for patient check in and registration, insurance verification, collection of copayments or self pay, accurate record keeping of flow and financial objectives.
• Obtain and verify accurate completion necessary supporting documentation such as insurance forms, copies of insurance cards, assignment of benefits, etc.

• Provide patient with forms and / or documentation required by Federal and State regulatory agencies; Bill of Rights, Financial Obligations Summary, Privacy Notice, etc.
• Review patient charts for completion to ensure accurate and timely processing of information through various systems.
• Assign patient rooms upon arrival of all patients, monitors room availability and turnover.
• Monitors Emergency Department tracking board and keeps data current with patient location and complaint.
• Facilitates in gathering accurate patient billing information.
• Performs collections of patients with outstanding accounts receivable. Accurately estimates the patient liability (copayments, deductibles, coinsurances, deposits, etc.

via obtaining accurate demographic and financial information.

• Receives and processes patient payments. Maintains necessary petty cash to properly service and receive payments.
• Answers patient inquired regarding their liability and being able to explain the variables involved.
• Properly receipting and forwarding all copies of patient payment receipts posting to the patient’s account in Sorian Financials.
• Perform end of day dutites closing and reconciliation duties in Sorian Financials and reconcile deposit slips.
• Serves as a resource for Emergency Department staff and EMS crews.
• Assists in coordinating transportation for discharges and / or other activities as necessary.
• Communicate clearly and respond in a courteous and timely manner to patients, patients’ families and staff requests and provide necessary information in order to deliver a high level of customer service.
• Conducts surveys and collects statistics upon request.
• Conducts surveys and collects statistics upon request.
• Provide on the job training to new employees.
• Complete required training as assigned; Doc training for Medical Look Test and Medical Terminology / Competency.
• Adhere to patient privacy policies and procedures, maintain confidentiality.

Salary Range : $15.08-$21.87 / hour Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates.

The pay range may also vary within the stated range based on location.

Last updated : 2024-03-26