Introduction

Elluminates Software’s focus is on creating amazing capabilities for Developers, System Administrators and IT and Cyber Engineers and, ultimately, their users.  Our mission is to have a positive impact on society through the use of technology.  

Elluminates Software has three core business units:

• Platform Engineering for Developer Teams
• Cloud and On Prem Data Center Engineering
• Software Automation Development and Tooling

We offer Products and Professional Services that solve real world problems at scale for our customers. Our Professional Services have successfully supported Federal Agencies, State and Local Governments and commercial enterprises for over 20 years.

Job Description

• Assist with the implementation of Discovery and Cloud Provisioning and Governance with the ServiceNow CMDB.
• Assist with creation, maintenance, and debugging Discovery jobs/schedules.
• Assist with building, configuring, patching MID Servers.
• Assist with troubleshooting and customizing Discovery Patterns.
• Under broad direction provide development and administration of ServiceNow infrastructure.
• Diagnose and isolate incidents through testing and work to develop workarounds and/or fixes for system related issues.
• Understand business context and how to translate business and functional requirements into a sustainable ServiceNow implementation.
• Analyze system processes and develop enhancements to improve user experience and general system usability.
• Develop scripts on the ServiceNow platform to automate tasks and integrations.
• Collaborate with business and technology stakeholders, clearly understand their needs and communicate the team’s roadmap.
• Advanced problem solving and deal with a variety of options in complex situations.
• Draw upon the analysis of others and makes recommendations that have a direct impact.
• Develop design documentation for an enterprise deployment.
• Deploy test infrastructure in the customer’s test environment.
• Perform day to day support, administration, and maintenance of ServiceNow Discovery until transitioned.
• Develop systems integrations and process automation.
• Perform installation and testing of ServiceNow updates and new releases.
• Develop clear and concise technical and process documentation.

• Experience with ServiceNow Discovery, BMC Discovery, or similar discovery tool.
• Expertise with Windows and UNIX based Operating Systems.

• ServiceNow Certified System Administrator.
• Certification Implementation Specialist in: Discovery, Service Mapping, Event Management or Cloud Provisioning and Governance.
• ITIL Foundations.
• Experience with AWS and Azure Cloud environments.
• Experience working with Agile Project Teams.

• Bachelor’s Degree in Computer Science, Information Systems, or related field and 9 years’ experience; Master’s degree and 7 years’ experience.  May accept experience in lieu of Bachelor’s Degree.