Community Operations Coordinator

COMMUNITY OPERATIONS COORDINATOR

WHY WORK FOR ELME COMMUNITIES? 

Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that everyone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community. With a focus on middle-income renters, and as part of this experience, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey.  If this resonates with you, you might be a great addition to our growing team.  

When you join our Leasing and Resident Experience team as a Community Operations Coordinator, you are joining a passionate team of creatives dedicated to nurturing belonging in our apartment communities. This position can lead to other opportunities in our property management career path.

PRIMARY RESPONSIBILITIES:

Trust Builder and Ambassador of Exceptional Resident Experiences

• Elevate the customer service experience for existing and prospective residents in accordance with brand standards.
• Convert leads into community tours by following up with all prospects and providing helpful and compelling information about the community and neighborhood.
• Contribute to desired occupancy levels by coordinating tours of the community with the leasing team.
• Plan and execute meaningful events and activities that engage residents and foster a sense of community.
• Build brand loyalty and contribute to achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community.
• Generate awareness, interest, and excitement about the community via social media.
• Encourage happy customers to share experiences by writing reviews on social networking sites.
• Contribute to resident satisfaction and retention efforts with smiles, empathy, empowered execution, and a commitment to achieving team goals.
• Maintain organized front desk and package rooms logs, and club room and freight elevator reservations.
• Keep meticulous customer records by consistently documenting activity in the Company CRM system (Yardi).
• Champion Company values and operations standards.
• Demonstrate your learning agility by owning your path to professional development and advancement.

 OUR IDEAL TEAM MEMBER:

• Has a passion for people and community. We welcome everyone!
• Has a college degree or applicable lived experience.
• Has event planning and coordination experience.
• Enjoys a flexible schedule that includes working weekends.
• Takes pride in their exceptional and responsible communication and marketing skills: written, verbal, social media.
• Digitally proficient in Excel, Word, PPT.
• Is experienced with CRM systems and/or industry specific management software, such as Yardi. 
• Champions commitment to a culture of belonging through diversity, equity, inclusion & accessibility initiatives.
• Demonstrates resilience and commitment to deliver and be accountable for results.

HEALTH AND WELLNESS:

We are committed to the mental, physical, and financial health and wellness of every Elme team member. Every employee is afforded competitive compensation and benefits with equitable access to growth and development!  We respect the importance of healthy work-life integration. Our generous paid time off policy gives you the flexibility to recharge when you need it.

 COVID-19 COMPLIANCE

Most Elme team members work in public facing roles and therefore, as a condition of employment, all new hires must be fully vaccinated by their start date and have obtained a booster shot no later than their eligibility or thirty days from hire (if eligible).

Elme is an Equal Opportunity Employer. We welcome, respect, and seek to include all dimensions of identity in our workplace.