Front Desk Agent (Weekend PM Shift)

When you think of your next job, does "long-term hospitality career" or "thriving & growing Company" come to mind? If so, then we may be the place for you!

We are looking for a dedicated and energetic Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodations. Front Desk Agent responsibilities include making and modifying reservations with accuracy by providing information about rooms, rates and amenities. A qualified candidate will also take initiative in both preventing and resolving guest problems and ensuring overall guest satisfaction before departure. We empower our team members to Make It Right!

Positive communication and collaborative teamwork are a MUST!

If you have a passion for delivering stellar customer service and WOWing guests during their stay, then we are the place for you!!

***Ready to connect right away? After applying, send a text to (317) 279-4611 and tell us what sets you apart from other candidates. We look forward to hearing from you!

BASIC PURPOSE:

Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.

FUNCTIONS/REPSONSIBILITIES:

• Handle guest registration and room assignments, accommodating special requests whenever possible.
• Make guest reservations in a prompt and courteous manner, following the standard reservation systems, software and expectations of the company and of the brand
• Pre-register, block reservations and take same day reservations and when necessary, future reservations following hotel rate structures, discounts, and sell strategies.
• Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
• Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures.
• Inventory guest room keys according to policy and request re-keying as necessary.
• Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.
• Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
• Deliver guest invoices if working overnight shifts
• Perform Night Audit functions as needed, and/or as requested by supervisor
• Assist in other departments when the need arises, as directed by supervisor. This may include assisting with breakfast set up or clean-up, assisting with basic property cleanliness such as trash removal, assisting with basic clerical tasks to assist the sales, revenue and marketing efforts, and assisting with housekeeping and/or laundry needs
• When needed, assist other departments and employees with any tasks requested by a supervisor or manager

KNOWLEDGE AND SKILLS:

Education: High School education or equivalent experience.

Experience: Previous experience in the hotel industry as Front Desk Agent preferred but not necessarily required. Much experience is gained from on-the-job training

Skills and Abilities:

• Excellent grooming and appearance standards are required
• Excellent verbal and written skills are required
• Problem-solving skills are critical
• Ability to take direction and work independently is required
• Promptness and exceptional attendance is required
• Requires a working knowledge of the Front Desk aspect of Sun's services, policies or operations and a general knowledge of the hotel.
• Requires knowledge of and ability to operate computer equipment and the reservations system.

Hours Required:

• Scheduled days and times may vary based on need and/or direction of supervisor
• Flexibility in scheduling required, including weekends, night and holidays when needed
• Must adhere to the time and attendance policies set forth by the company

ENVIRONMENT

Physical Job Requirements

Lifting/Pushing/Pulling/Carrying

Positions may require lifting of front office supplies, assisting with guest luggage, carrying of linens and laundry, kitchen supplies, and other essential property supplies

Bending/Kneeling /Reaching

Position requires frequent bending and kneeling to access supplies, drawers and cabinets, office supplies, and other essential property supplies

Mobility

Position requires ability to assist guests, walk guests and clients to rooms and meeting locations, deliver supplies or requests to housekeeping and other property departments, distribute invoices to guest rooms, and be able to assist with other essential property needs

Continuous Standing

This position requires continuous standing for entire shift

Climbing Stairs

This position may require climbing of property stairs

Hearing/Vision/Speech

This position requires that the employee be able to clearly communicate with, understand, and respond to supervisors, coworkers and guests

IMPORTANT NOTE:

Being a part of a diverse and fast-paced team often requires patience, understanding and teamwork.

Aside from the job-related tasks that are outlined above, each employee is expected to embrace the concepts of cooperation and helpfulness between each other and between departments, showing compassion and kindness to their coworkers, and to do their part to create a pleasant work environment. This is, by far, the most important part of the job that you are undertaking.

Incomplete applications (including missing or incomplete assessments) will not be considered.

Job Type: Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: 16 – 24 per week

Benefits:

• Employee discount
• Referral program

Schedule:

• 8 hour shift
• Evening shift
• Every weekend

Work setting:

• In-person

Application Question(s):

• Which Hilton brand(s) have you previously worked with? (List brand and length of time.)

Experience:

• Hilton OnQ reservation system: 1 year (Preferred)
• Hilton hotels: 1 year (Preferred)
• Front desk: 1 year (Preferred)
• Problem-solving: 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person