Job Posting for Front Desk Agent - Hotel at Embassy Suites by Hilton
Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check-ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued. If you thrive in a fast-paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact.
Responsibilities:
Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
Provide information about hotel facilities, services, and local attractions.
Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
Process guest payments and maintain accurate records.
Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
Maintain the cleanliness and organization of the front desk area.
Assist in administrative tasks, such as answering phone calls and handling reservations.
QUALIFICATIONS:
High school diploma or equivalent
Prior cash handling experience necessary
Exceptional communication skills
Very good computer skills
Ability to work flexible hours including weekends and holidays
Strong problem-solving skills
Ability to multitask and work in a fast-paced environment
Davidson Hotels & Resorts is a drug free workplace. Pre-employment drug test and background check required.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Every weekend
Work setting:
In-person
Experience:
Hotel: 1 year (Preferred)
Front desk: 1 year (Preferred)
Shift availability:
Day Shift (Preferred)
Night Shift (Preferred)
Work Location: In person
Salary.com Estimation for Front Desk Agent - Hotel in Berkeley Heights, NJ
$37,643 to $50,363
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