What are the responsibilities and job description for the Service Manager - Cincinnati, Ohio position at EMCOR Group Inc. Website?
DeBra-Kuempel Inc. is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world’s leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. DeBra-Kuempel combines the expertise of two of the tri-state’s oldest and most innovative companies, providing mechanical and electrical services to Cincinnati, Dayton, Columbus, Evansville, Lexington, Louisville, and the surrounding areas.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manage and monitor the performance of service and repair projects within the assigned customer accounts.
- Assist the Account Manager in defining the technical requirements for proper HVAC & R equipment service and repair. Must follow through and monitor performance of the service staff in meeting these technical requirements.
- Provide assistance, guidance, and training to subordinate personnel (Lead Service Technicians, Service Technicians, and Apprentices) in performing their respective assignments.
- Provide assistance/guidance to interdepartmental personnel (Dispatchers, Purchasing Agents, Administrative/Clerical Assistants) in performing their respective assignments.
- Ensure adherence to company/management policies and procedures.
- Cooperate in the management/maintenance of good customer and employee relations.
- Cooperate in the management/maintenance of proper and accurate documentation.
- Ensure personal accessibility to customers and employees.
- Provide assistance/support to Account Managers in management of new and existing accounts.
- Cooperate in the monitoring of employee performance and recommendation of personnel dismissal, reassignment, promotion, and/or additional staffing requirements.
- Participate in the twenty-four hour on-call weekly rotation, as directed by the Vice President.
- Provide technical assistance to the administrative assistant to ensure the most effective and efficient distribution of manpower.
- Provide customer repair/ replacement estimates in a timely professional manner.
- Complete Emcor’s required LMS classes.
- Be responsible for refrigerant inventory of technician’s refrigerant usage.
- Complete the service manager goals that are distributed each year.
MINIMUM QUALIFICATIONS
- Working hours 7:30 a.m. to 4:30 p.m. (Additional hours as necessary).
- Minimum of a high school diploma.
- Must possess valid driver’s license and proof of insurability.
- Minimum seven (7) years’ experience in HVAC and Refrigeration.
- Satisfactory completion of industry aptitude test.
- EPA refrigeration certification (Universal).
- Good verbal and written communication skills.
- Team leader and team player.
- Professional appearance.
- Outstanding customer relations and satisfaction.
- Outstanding employee relations and satisfaction.
- Well-managed and maintained account base, with targeted, or better, profitability.
- Well managed and maintained documents and records.
- Consistency in operations and procedures.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
