What are the responsibilities and job description for the Account Director position at Emcor?
The Account Director is the principal leader responsible for all aspects of mission accomplishment in support of a foundational EFS client. The Account Director is responsible for account governance, operational performance, financial performance, and organizational leadership consistent with our EFS culture and values. The Account Director ensures both EFS and Client strategic goals are consistently met in a way that sustains and strengthens a long-term mutually beneficial partnership.
Essential Duties and Responsibilities:
- Build a positive, productive, and transparent client relationship to ensure retention and sustainable account growth. Manage the operations and performance of the assigned client. Ensure all Key
- Performance Indicators (KPI’s) and performance objectives are completed to satisfaction.
- Troubleshoot client issues and initiate action to ensure client satisfaction. Conduct governance and Quarterly Business Reviews (QBR) meetings. 20%
- Understand the scope of each service line and ensure the account team is qualified to deliver quality results.
- Have a general understanding of equipment and building components to be able to effectively provide long-term direction to the account. 10%
- Effectively relate to customer and associates and maintain positive, productive, and professional relationships that help maximize individual and collective success. 10%
- Provides oversight and approval of facility operations and maintenance processes. Identifies program problems and defines solutions such as allocation of resources or changing contractual specifications. Participates in contract negotiation and contract management. 10%
- Manage all financials; including, but not limited to profit/loss management. Identify opportunities to expand services, including opportunities for other EMCOR companies. 10%
- Manage staff and subcontractors assigned to account.
- Provide overall direction, coordination and performance evaluation of associates supporting the client sites. Foster a positive work environment with associates.
- Interview hire and train new leaders.
- Manage the review process and engage in associate development. For customer, develop and maintain a positive relationship that supports open dialogue. 10%
- Ensure processes are in place and the culture exists for account staff to effectively interact with corporate support functions so that business procedures are executed as seamlessly as possible.
- These support functions include Finance, Safety, HR, Transition, Central labor groups, and purchasing. 10%
- Ensure commitment to environmental health and safety within the account by adhering to safety practices, investigating concerns, and making recommendations. 10%
- Ensure fiduciary compliance across all accounts with adherence to proper purchasing, billing, and travel procedures. These will include processes used to purchase material and services for both company and customer. Critical to this is ensuring the organization understands the proper use of these processes so that customers are not over/under billed and company funds are not misused. 10%
Qualifications:
- Education (HS Diploma, Under/Graduate Degree, etc.) Bachelors’ Degree or equivalent combination of education and experience.
- Business Experience (prior years’ work/related experience) Minimum of 10 years of experience in operations and facilities management.
- Licenses/Certifications BOMA, IFMA, LEED Certifications are a plus.
- Language Skills Ability to read and comprehend instructions including, but not limited to, safety policies and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information in individual and small group situations.
- Technical Qualifications & Skills Requires use of Office, Word, and Excel. Experience with Enterprise
- Software and CMMS required. Experience in building operations and knowledge of building equipment.
Competencies:
- Develop and sustain an organizational culture that reflects the culture of EMCOR Facility Services.
- Engage associates to complete tasks efficiently and with a positive attitude
- Ability to coach associates, especially Supervisors and Managers in a constructive manner and one that enhances the desired culture.
- Ability to lead managers in completing company processes including performance review, hiring, performance improvement and sustaining culture.
- Exhibit business acumen and the ability to analyze business issues
- Provide solutions that address and align to broader business requirements and strategic initiatives
- Collaborate across business functions within EMCOR and with the customer to leverage expertise.
- Define priorities that result in greatest organizational impact and complete successful execution.
- Strong communication, briefing, and writing skills, and be comfortable delivering finished work to wide audiences that often include high-ranking customers and senior leadership.
- Model safe work habits to your work team
- Ensure safety training meetings are held with your work teams and share Good Work Practices (GWPs) and other safety tools
- Attend safety training and ensure your team has completed all safety training
- Embrace a culture focused on creating and operating in a safe work environment
- Follow all workplace and trade safety laws, regulations, standards, practices, and policies at all times
- Wear personal protective equipment when applicable
- Evaluate the personal protective equipment and tools/equipment used by your team and ensure they meet standards; replace as needed
- Report all safety issues, concerns and violations; discipline associates who violate safety guidelines
- Follow policies and procedures as outlined by law, company and customer
- Treat co-workers, supervisor and customer with mutual trust and respect
- Always follow the anti-harassment policy
- Communicate with company executives, both inside and outside the company.
- Communicate effectively with multiple levels including supervisor, associates, support groups and direct reports.
- Accurately complete multiple tasks in timely and consistent manner
- Ability to deliver results critical to company success while also delivering results to the customer that maintains the long-term business.
- Follow a disciplined approach to complete daily activities
- Strong organizational and analytical skills
- Willing to go “above and beyond” to satisfy the customer
- Work with minimal supervision
- Able to handle multiple, competing priorities at the same time
- Work cooperatively within a team
- Display strong customer service orientation
- Build positive relationships with co-workers, supervisor and customer
- Be available to ensure organization keeps moving forward toward its Goals. Flexible and able to adapt to changing business needs
- Manage personal time so that competing requirements are met, and travel requirements are met.
Physical Demands:
Frequent office deskwork requiring sitting, using phone and computer. Regularly requires extensive walking when onsite with customers at their locations and when performing site audits and physical building checks. Requires ability to travel. Occasionally requires associate to climb, stoop, kneel, crouch, and lift up to 25 pounds.
Work Environment:
Office environment with minimal noise level. Occasionally requires presence on construction projects with exposure to noise, dust, and debris. Overnight travel will be required.
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Disabled/Veterans
