Service/ Projects Manager

MSI is a full service HVACR contractor offering an array of energy efficient air-conditioning services from concept to completion, maintenance to repair and everything in between. With more than 45 years of service under our belt, MSI continues to be recognized for our visionary leadership and superior craftsmanship in the design and installation of energy-efficient cooling systems.

MSI seeks talented performers and offers a challenging and rewarding work environment that emphasizes teamwork, results, and most importantly honesty and integrity. We value our employees and are committed to attracting highly skilled, talented individuals to join our strong, family-oriented workforce and to help us build on our success.

We are a Drug Free Workplace and an Equal Opportunity Employer.

Job Title: Service/Projects Manager

Department: Service

FLSA Status: Exempt

Reports to: General Manager

Salary: Commensurate with experience Benefits

JOB SUMMARY: MSI-QMS seeks a Service/Projects Manager to oversee and manage the service operation including service personnel in both the field and office.

ESSENTIAL FUNCTIONS:

• Manage safety polices and compliance
• Ensure Technicians are equipped with the appropriate PPE
• Responsible for scheduling and hosting safety training
• Responsible for ensuring safe work practices are being met in the field through job site & vehicle inspections
• Respond to all customer inquiries within 1 business day
• Handle customer complaints/relationship
• Write new PM contracts as needed
• Prepares and submits job schedule as needed.
• Assist or prepare job estimates.
• Exercises executive authority over the planning, direction, and control of a designated project(s).
• Allocates and supervises the utilization of material and personnel resources assigned to the project.
• Applies to the project intensified management techniques, procedures, and controls to endure compliance with contract and budget.
• Reports status of his project to company leadership on a recurring basis.
• Assist with the management of Technician tools
• Perform man-power planning as needed
• Review/Approve T&M Billing
• Review/Approve Payroll
• Assist in Ordering Uniforms
• Manage profitability of work orders and contracts
• Assist with scheduling of jobs
• Conduct New Hire Orientation as well as New Hire iPad and COINS Training
• Act as and HR and IT liaison
• Assist the Service Coordinator with monitoring of the EMCOR 369 Email Exchange
• Completes Technician Disciplinary Actions if required (coordinated with Field Supervisor and General Manager)
• Help drive sales through tech quoting and sales support as required
• Promote and participate in education and training opportunities that allow the company and its employees to meets stated goals, objectives, and business plans.
• Provides junior associates with a "role model" example of the company's business and work ethics as delineated in MSI's Mission Statement.

QUALIFICATIONS:

Education and Experience:

• 6 or more years of experience in HVAC service/maintenance environment.
• In-depth understanding and appreciation of HVAC systems and related supporting utilities.
• Excellent oral and written communication skills
• Ability to direct, motivate and train employees
• Proficient knowledge of customer service, and standard office practices and procedures.
• Proficient knowledge or Microsoft Office

Knowledge, Skills and Abilities:

• Strong analytical, numerical and reasoning abilities.
• High energy level.
• Ability to establish credibility and be decisive—but able to recognize and support the organizations preferences and priorities.
• Participative management style—advocate of team concept.
• Physical activities to include standing, balancing, climbing stairs & ladders, walking and lifting of weights of 25lbs. or more are required in daily performance of job. Use of upper extremities required for forward and overhead reaching, pushing, and pulling material handling.

SAFETY RESPONSIBILITIES:

• Each employee has a responsibility for their own safety, the safety of their co-workers, and the community in which they are operating.
• In the performance of duties and responsibilities, you are expected to observe all safety, health, and loss prevention rules, practices, and procedures, as well as specific instructions related to the safe and efficient performance of your work.
• An effective and viable safety, health, and loss prevention program will be attained only when all employees are safety conscious and keenly aware, both mentally and physically, of the potential hazards of your environment.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.