What are the responsibilities and job description for the Operations Director position at Emerald?
Overview
Emerald is seeking an Operations Director to join our Event Operations team. The Operations Director is responsible for ensuring all event operations are developed with a strategic and tactical operational plan, and managed and executed efficiently and cost-effectively to exceed expectations for our internal and external customers.
The Operations Director must be an experienced, highly motivated, and organized leader who can work quickly and efficiently to develop and implement an event strategy. The best candidates will thrive in a fast-paced, highly collaborative environment while demonstrating Emerald’s values of agility, excellence, and commitment.
Responsibilities
- Direct strategic overall plan of operations for assigned events working with brand team to ensure successful staging
- Develop and manage event budget to maximize event value proposition and brand objectives including month end reporting and budget revisions
- Create RFP’s, review and analyze proposals, negotiate and oversee management and placement of ancillary vendor contracts
- Develop event floor plans working with sales, the facility, and the GSC to maximize revenue and customer experience
- Lead planning and detailed execution of all assigned expo and special events pre-show and on-site
- Lead the planning and execution of show design concepts and event graphics to enhance the brand experience working with all stakeholders
- Lead and develop overall onsite wayfinding strategy working with marketing and sales to optimize customer experience
- Develop and oversee all exhibitor logistical communication
- Develop and lead exhibitor initiatives to enhance exhibitor experience throughout the customer journey. Implement new event policies and procedures.
- Create, identify, source and oversee the management of expo and special features while maintaining P&L responsibility
- Identify targeted areas in the event to enhance traffic and revenue opportunities
- Oversee development and management of Exhibitor Service Manual
- Create and manage sponsorship P&Ls and oversee sponsorship fulfillment
- Provide guidance to onsite registration layout
- Budget and oversee management of F&B opportunities within the event
- Oversee facility utilization working with all internal parties to support conference, marketing and sales functions
- Create and facilitate staff manual, pre-con and post-con event meetings with all stakeholders
- Facilitate hotel contract management with Housing Vendor
- Review weekly event housing pickup reports adjusting strategy to ensure maximum commission revenue and event utilization of the housing block
- Direct creation and management of staff, conference, buyer relations, and other event stakeholders housing blocks
- Reconcile vendor invoices post show and analyze to achieve cost savings
- Perform site inspections for assigned events as necessary
- Other Operations leadership projects as determined by Vice President, Operations
Qualifications
- 10 years Event Operations experience, preferably in the tradeshow industry
- Management and team leadership experience
- Experience leading/managing external partners
- Experience in creating and managing budgets
- Extremely proficient in Microsoft Word and Excel
- Knowledge and familiarity with web-based programs, site updates
- Ability to travel up to 40%
To support our commitment to provide a healthy and safe work environment we require all of our team members to have received the COVID-19 vaccine. We utilize CLEAR as our verification partner.
ABOUT EMERALD
Emerald’s talented and experienced teams grow our customers’ businesses 365 days a year with products that create connections, deliver content, and drive commerce. We expand connections that drive new business opportunities, product discovery, and relationships by producing over 140 annual events. We create and deliver content through print and digital channels to ensure our customers are on the cutting-edge of their industries and can continuously develop their skills. And we power commerce through our seamlessly integrated in-person and digital platforms and channels that provide efficient year-round buying and selling opportunities. It’s our business to grow yours. For more information, please visit http://www.emeraldx.com.
Emerald offers benefits including medical, dental, vision, 401(k), uncapped vacation for exempt team members, sick days, short-term and long-term disability, maternity and parental leave, flexible savings accounts, paid holidays, life and AD&D insurance.
