What are the responsibilities and job description for the Patient Support Specialist- Team Lead position at EmergeOrtho?
Position: Patient Support Team Lead
Status: Full-Time
Hours: Monday-Friday
General Job Duties
The Patient Support Team Lead will perform regular Patient Support Specialist duties, while assisting direct manager in monitoring and directing department staff in daily operations. The Patient Support Team Lead greets and assists all patients and other visitors who arrive to EmergeOrtho. The specialist checks in patients for appointment by confirming the appointment time, reviewing and verifying demographics, confirming insurance eligibility, collecting all due balances, deposits and co-payments. When patients come to the front desk requesting a same day appointment, the specialist accommodates the patients’ request. The specialist also provides patients with prescriptions, medical records and other needs, as requested. The specialist completes assigned daily reports to maintain office efficiency. Will be required to travel to other offices as needed.
- High school diploma or equivalent required.
- Previous reception/font desk experience preferred
- Strong communication, organizational skills and computer skills are required.
- Must also have the ability to multi-task and be flexible with hours.
- E xperience and knowledge of insurance guidelines and insurance entry
- Experience in financial collections is recommended, but not required.
- Ability to handle high patient volumes.
- Ability to maintain composure when stressful situations are encountered
