Customer Service Events Coordinator
Job Posting for Customer Service Events Coordinator at Eminence Relations Inc
Benefits:
- Company parties
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Signing bonus
- Training & development
We are seeking a detail-oriented and customer-centric individual to join our team as a Customer Service Events Coordinator. In this role, you will play a key part in ensuring the seamless execution of events while providing exceptional customer service experiences. The ideal candidate will have strong organizational skills, excellent communication abilities, and a passion for creating positive customer interactions during events.
Before applying:
- Must be at least 18 yrs of age
- Must live currently in Houston
- Must not have any felon criminal record less than 7 yrs ago, misdemeanor is okay.
Before applying:
- Must be at least 18 yrs of age
- Must live currently in Houston
- Must not have any felon criminal record less than 7 yrs ago, misdemeanor is okay.
Key Responsibilities:
-
Event Planning and Coordination:
- Plan, organize, and coordinate all aspects of customer-focused events, including logistics, venue selection, and vendor management.
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- Collaborate with internal teams to ensure that event objectives align with customer service goals.
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Customer Interaction:
- Serve as the primary point of contact for attendees, addressing inquiries, providing information, and ensuring a positive event experience.
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- Proactively engage with customers during events to gather feedback and address concerns.
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Communication and Documentation:
- Communicate event details, logistics, and updates to attendees through various channels, including email, social media, and event websites.
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- Document customer interactions and feedback for post-event analysis and improvement.
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Problem Resolution:
- Address and resolve customer issues or concerns in real-time during events.
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- Collaborate with internal teams to find prompt and effective solutions to customer challenges.
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Post-Event Analysis:
- Conduct post-event evaluations to gather insights on customer satisfaction and overall event success.
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- Prepare reports summarizing key performance indicators and recommending improvements.
Qualifications:
- Experienced in Marketing, Business, Hospitality, or a related field but not required
- Proven experience in event coordination or customer service.
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficient in using event management software and CRM systems.
Salary.com Estimation for Customer Service Events Coordinator in Houston, TX
$62,702 - $81,851
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Job openings at Eminence Relations Inc
Eminence Relations Inc
Houston, TX
Full Time
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