Client Support Specialist

,Job Title: Client Support Specialist

Hours: 10am to 7pm, Monday - Friday, 60 minute lunch break

Note: ON THE JOB TRAINING (OJT) IS PROVIDED FOR THIS POSITION

We do not expect most candidates to have prior experience in certain work duties for this position. EMKAY is prepared to provide the training necessary. Within a few weeks most new hires, possessing a personal drive for success, will develop the necessary competencies to be well on their way to being successful in this position.

SUMMARY

Client Support Specialists are the first point of contact for our clients. This vital position provides employees with the opportunity and the challenge to make a difference through their daily work providing advice and solutions to customers. The position requires professionalism, a proactive mindset, patience, and the ability to develop a high level of cooperation with customers, vendors and EMKAY employees working in other departments.

ESSENTIAL FUNCTIONS - (Subject to updates based on customer needs.)

• Provide customer service to clients, drivers, vendors, and EMKAY employees via email, telephone and live chat.
• Act as liaison to accurately and quickly resolve customer requests regarding EMKAY's portfolio of services.
• Ability to interpret and explain EMKAY service processes to clients and vendors.
• Employees must be able to demonstrate the benefits of EMKAY's website and mobile applications to clients and how to generate and explain standard and customized reports via the EMKAY website.
• Assist EMKAY Account Managers with calculating lease charges based on such factors as length of the lease contract, interest, cost and details of a vehicle, cost and details of upfitting vehicles, anticipated mileage, and applicable taxes.
• Participate in departmental meetings and EMKAY presentations for visiting clients at our Corporate Headquarters.

GENERAL DUTIES AND RESPONSIBILITIES

• EMKAY's Client Support Specialists are the front lines handling inbound inquiries from both drivers and fleet administrators. Strong written and verbal communication skills as well as computer literacy are required.
• Willingness to perform other special projects and duties as assigned by management.

COMPETENCIES

• Strong verbal and written communication skills
• To be successful in this position, candidates need to be receptive to coaching, training, and development
• Detail-oriented and well-organized
• Ability to prioritize work duties and perform under time constraints
• Research and problem-solving skills
• Be able to perform general arithmetic skills
• Must have strong keyboarding and Outlook skills. Must be proficient in updating and creating Word documents and Excel files.
• Foreign language skills are welcome

EDUCATION and/or EXPERIENCE

• A four-year college degree is great, however, an Associate Degree or higher with a history of work experience and passion for providing customer service is an acceptable alternative.
• Prior automotive, fleet leasing, and customer service experience is a big plus.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to staff a work station and remain in a sitting/standing position throughout the majority of the day. Employees consistently operate a computer and general office equipment. The person in this position frequently communicates in person, via telephone, and email in order to complete job requirements. The employee frequently handles materials that weigh 1 to 15 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

CORPORATE POLICIES

Adherence is required for all corporate policies outlined in the Employee Handbook, including the following corporate policies:

• Bullying and Harassment
• Business Ethics of Conduct
• Conflicts of Interest
• Dress Code
• Reliable attendance

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment of a modern business office building is typically low.

Job Type: Full-time

Pay: $54,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years

Shift:

• 8 hour shift
• Evening shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• Associate (Required)

Work Location: In person