What are the responsibilities and job description for the Desktop Support Technician position at Emonics LLC?
Job Position: Desk Top Support
Location: Freeport, IL
Duration: Long Term
Job Description:
- Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
- Primarily provides Tier 1 level support; may provide Tier 2 level support as needed.
- Escalates problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
- Processes timely and accurate information to ensure compliance with vendor warranty requirements.
- Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
- Adheres to client policies and procedures while maintaining the integrity of the customer’s data.
- Maintains and updates work order tickets in client’s ITSM tool.
- Coordinates across multiple departments/vendors to provide support.
- Represents Wipro in a professional and businesslike manner and communicates effectively with customers and associates.
- Interacts with the customer when responding to technical questions or requests for information.
- Maintains regular attendance.
Sincerely yours,
Rahul Barnwal
Emonics, LLC
Sr. Technical Recruiter
(201) 834-8897 Ext.5071
1260 Centennial Ave 1A
Piscataway, NJ 08854
Job Type: Contract
Salary: From $20.00 per hour
Schedule:
- 8 hour shift
Work Location: One location
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