SRE Lead

Position Title: SRE Lead

Location: Louisville, KY ( Onsite )

Duration: Full-Time

Job Descriptions:

Technical/Functional Skills

.Net, Java, SFCC, SQL, GCP, Azure

Core java

Core dotnet

SQL

SFCC

GCP

Azure

Experience Required

Good Interpersonal and communication skills

Knowledge of OOPS concepts and experience working in .NET and/or Java platforms

Ability to write complex SQL queries and read SQL plans

Ability to debug code in SFRA, .Net or Java

Experience with working on cloud platforms like GCP and Azure. Certifications is a plus

Experience with pulling logs from Big Query and or application/SQL logs

Experience with Business manager setup and configurations in SFCC

Prior knowledge of invoking postman, Soap UI to get api results

Experience with ITIL practices including use of servicenow and or servicedesk

Prior experience with GIT and Pipelines

Experience of working on renewing SSL certificates from Venafi

Prior experience of working on monitoring tools such as Dynatrace, Splunk(writing queries), Ignite to identify and fix production issues

History of working with jobs and scheduling such as Dollar Universe

History of driving major incident calls to resolution

History of building process improvement tools

History of prior client interactions to provide customer's needs

Ability to multi task and manage team by being hands on

Roles & Responsibilities Proactively monitor jobs and application to identify issues and provide solutions by working with external teams if required

Triage incidents coming into queue on a daily basis and maintain low inventory

Work on New intakes to absorb them and train team in new technologies

Drive major incident bridges to resolution

Work with Dev team to move SRE code fixes to production

Work closely with IT Manager/Business to understand needs and provide clarity

Engage, lead, mentor and coach offshore/nearshore and onshore teams

Provide immediate impacts to IT manager/Business for Outages/Issues

Encourage process improvements across space