Gift Shops Manager

Description

JOB DESCRIPTION: Oversees daily operations of the two gift shops within Emory Healthcare. Plans, administers, and monitors shops' capital equipment, operations, and personnel budgets. Processes cash deposits, preparing reports as necessary, and manages daily cash flow. Assists external auditors preparation for annual audits and tax return. Selects, purchases, ensures receipt and payment of and sets retail prices for store merchandise. Develops, implements, and insures adherence to customer service procedures. Determines inventory needs and maintains appropriate inventory levels and product mix. Manages shops' staff, including hiring, scheduling, problem-resolution, training, and performance assessment. Attractively designs, prepares, and displays merchandise, including fresh flower arrangements. Plans and promotes seasonal and selected merchandise to increase sales opportunities. Participates in developing departmental goals and objectives. Meets with other staff members to discuss progress and to develop future courses of action. Supervises staff and manages employee performance. Provides ongoing performance feedback, addresses problems, hires, orients and trains employees, verifies competency and identifies and suggests ways to develop skills. Schedules staff and monitors workflow. Develops, implements and insures adherence to customer service procedures. Works with manager to formulate plan for professional development. Attends educational in-services as appropriate. Participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments. Participates on committees and in research or studies as appropriate. Assesses needs and develops and implements staff development and training and inservice programs as appropriate. MINIMUM QUALIFICATIONS:

• Two years of college coursework.
• Six years of retail experience which includes two years of management experience.
• Knowledge of various personal computer software packages.

Additional Details

PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock , Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation , Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.