What are the responsibilities and job description for the Service Planner II (Mesa) position at Empire Cat?
Essential Functions
Additional Responsibilities
- Ensure all parties are informed about progress and delays.
- Develop and maintain knowledge of CAT and Empire warranty policies, procedures and philosophies.
- Communicate schedule changes.
- Assist management to reach all billing goals and warranty claim goals.
- Ensure service planner function is covered at all times.
- Approve work order closings.
- Analyze, plan and implement status reports on timeliness and accuracy of work in process documents.
- Analyze work orders to insure correct accounts are charged.
- Monitor the accuracy of information used to establish and maintain warranty claims, records and policies.
- Monitor work order adjustments and charges to internal and external accounts, assure billings are accurate and timely.
- Use “Internal Approval Process” on internal work orders to help maintain and track Empire’s policy dollars.
- Work within and promote corporate values.
Additional Level Requirements
Knowledge Skills and Abilities
- Must have interpersonal, organization and planning skills sufficient to assist customers.
- Demonstrates leadership, integrity, quality, teamwork, and a sense of urgency in performing duties and responsibilities.
- Must be willing to learn about CAT products sold and serviced.
- Must have mechanical aptitude and the ability to troubleshoot and diagnose all aspects of the repair process and the ability to read and interpret technical material.
- Proficiency with computer systems and Microsoft Office products.
- Mathematical skills sufficient to calculate percentages, compute cost per hour charges and project future expenses.
- Ability to maintain consistent attendance
Education and Experience
- Proof of high school diploma or General Education Degree (GED).
- Minimum 2 years’ experience in organizing, planning or scheduling.
- Must be able to communicate (speak, read, comprehend, write) in English.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear.
- The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
- The employee is occasionally required to lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision. This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
- The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
- The noise level in the work environment is usually office moderate.
Disclaimer
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy, and does not constitute a managing agent of the company.
Skills & Abilities
Education
Experience
Physical Requirements
Work Environment
Salary : $27 - $0
