General Clerk II

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity. Job Summary This position pays $16.20 per hour with $4.41 Health and Welfare (H&W). The General Clerk II is expected to work independently and with minimal supervision. They are responsible for answering incoming calls or emails to ASK HRC service center, as well as assist callers with various needs and information. The General Clerk II will be familiar with web based data programs such as Soldier Management Systems (SMS), the Integrated Personnel and Pay System (IPPSA ), Interactive Personnel Electronic Records Management System (IPERMS), and Defense Enrollment Eligibility Reporting System (DEERS). Primary Duties Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review. Identify and resolve issues and provide technical expertise with a high degree of accuracy. Refer to subject matter experts regarding laws, rules, regulations, and other information sources. Follow protocol and apply sensitivity and discretion in handling confidential information. Promote customer satisfaction needs or concerns and provide quality service. Promote the achievement of business results by completing assignments thoroughly and accurately within established guidelines. Achieve established call metrics. Use proper research and analytical tools and protect privacy. Additional Responsibilities Control the pace and flow of inquiries/requests and manage call time effectively. Handle inquiries/requests in a courteous and professional manner, including calls received in crisis situations, and/or from abusive callers. Listen to and empathize with customers and acknowledge their concerns. Perform other responsibilities as assigned. Qualifications: Education, Experience, and Certification(s) High school diploma or General Educational Development (GED) preferred. At least one year of customer service experience required. Wounded Warriors, veterans, and retirees preferred. Must take an assessment to determine skill level with Microsoft Word, Excel, and Outlook. Must be eligible to obtain NACI security clearance. Must be able to gain and maintain access to Fort Knox, KY Army Installation. Knowledge, Skills, and Abilities An understanding of military concepts and procedures preferred, but will train. Proficiency in verbal communication skills to facilitate clear and accurate information exchanges with customers. Excellent customer service skills. Ability to multi-task and work in a fast paced, structured/procedure-oriented environment. Must have basic knowledge of Microsoft Office Suite products. Must have computer and keyboarding skills sufficient to record information from the inquirer in an accurate and efficient manner. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee may occasionally lift or move office products and supplies, up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet. ServiceSource is a leading nonprofit disability resource organization with programs and operations in 12 states and the District of Columbia. ServiceSource has regional offices located in Delaware, Florida, North Carolina, and Virginia. Collectively, the organization serves more than 25,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual. To learn more, you may click on the following video link: https://www.youtube.com/watch?v=hLeXVPuKm1Y&t=48s 4 Easy Steps to Apply Step 1:Apply online to an open position. If you need reasonable accommodation to complete the application process please contact the Program Outreach Specialist in your region using the list below. Step 2: Submit completed Introductory Data Sheet and Resume to a local ServiceSource contact Step 3: Submit Comprehensive Release form to a local ServiceSource contact Step 4: Submit Documentation of Disability letter to a local ServiceSource contact Program Outreach Specialists by Location Aurora/Colorado Springs, Colorado (719) 510-2328 Co-Jobs@servicesource.org Fort Worth, Texas (571) 455-8541 Tx-jobs@servicesource.org Newport News/Fort Eustis, Virginia (757) 503-1222 FtEustis-jobs@servicesource.org Northern Virginia, Washington, DC, Maryland (703) 970-3697 VAMDDC-Jobs@servicesource.org Northern Virginia/Quantico/Washington, DC – Food Services (571) 455-0195 Jobs-VA-FoodService@servicesource.org St. Louis, Missouri (314) 202-9199 Stl-jobs@servicesource.org Boyers, Pennsylvania (571) 455-8541 Boyers-jobs@servicesource.org North Carolina/Kentucky (910) 826-4699 ext. 4699 Jobs-NCKY@servicesource.org Florida (727) 538-7370 Jobs-FL@servicesource.org DE, PA, MD and TX (302) 765-1259 Jobs-DEPAMDTX@servicesource.org NOTICE TO APPLICANTS We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination. We are a drug-free workplace. Pre-employment background checks, including E-Verify, are required for all employment positions. Do you need a reasonable accommodation to apply to a career opportunity online? Please click here to view a list of Regional Office locations. Please ask to speak with Human Resources. PAY TRANSPARENCY POLICY STATEMENT: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. ServiceSource is a leading nonprofit disability resource organization with programs and operations in more than 10 states and the District of Columbia. ServiceSource has regional offices located in Delaware, Florida, North Carolina, Utah, and Virginia. Collectively, the organization serves more than 31,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual. To learn more, you may click on the following video link: https://www.youtube.com/watch?v=hLeXVPuKm1Y&t=48s What we do

Salary : $16 - $0