QA Supervisor

The Quality Assurance Supervisor is responsible for the daily execution of all food safety and quality processes ensuring they meet Company, customer, industry quality certification, and regulatory requirements. This position is also accountable for managing the lab team and day to day activities within the quality function to ensure product quality and food safety.

RESPONSIBILITIES:

Engagement & Involvement

• Has ownership of communication within quality area and across functions.
• Operates as contact and reliable resource for employee and team needs. This includes timely and meaningful follow-up to all questions, concerns & ideas, and being very visible and approachable in the eyes of the employees.
• Involves and engages employees through regular team meetings, process improvement discussions, follow-up on suggestions, and regular communication.
• Models a positive, resilient, and results-oriented approach.
• Makes sure employees know their opinions count.

Performance Management

• Ensures clear expectations.
• Responsible for effective formal and informal employee coaching, performance management and development.
• Provides recognition and praise to encourage positive work behaviors and focus.
• Utilizes performance metrics to improve efficiency.
• Continually assesses team effectiveness needs and seeks resources to assist in team development.

• Review product on hold daily to determine disposition.

Process & Resource Management

• Responsible for area-specific production process management and improvement activities including identification and communication of opportunity areas, meeting daily quality goals, and identification and execution of planned improvements.
• Participates in the production and people scheduling process and adjusts as needed to support operations.
• Works with employees to effectively manage holds.
• Accountable for housekeeping, sanitation, and food safety practices.
• Manages resources effectively to ensure maximum up time and quality.
• Assists in the hiring process for new quality technician employees.
• Follows through on issues to resolution or establishes an agreed-upon hand-off.

Human and Food Safety

• Operates as leader and champion of safety and as a model of safe work behaviors.
• Responsible for Safety Incident documentation and investigation.
• Accountable for reducing safety risks in area through proactively identifying risks (behavior and facility issues) and ensuring quick resolution.
• Ensures use of proper procedures and team’s attendance at required training.
• Maintains a product quality level which meets or exceeds customer expectations.
• Ensures compliance with all quality, sanitation and food safety processes and policies.

• Responsible for following food safety/regulatory policies and procedures, executing responsibilities as identified in standard operating procedures, and reporting food safety/regulatory concerns to the Production or Quality Manager.

• Perform assignments in accordance with established food safety and quality policies, including all customer, USDA, WDA, FDA, SQF, and company guidelines, procedures, and work instructions.

Training

• Ensures proper training, coaching and feedback to new employees.
• Assesses, identifies, and addresses training opportunities, including job skills training, goal setting; facilitates effective team meetings, and rewards and recognizes the team’s progress.
• Ensures appropriate level and depth of cross training in each area through optimal use of all training tools and experience available.

QUALIFICATIONS:

• Bachelor’s degree in a science, operations, business, management, or related area of study.
• 3 years of managerial experience including hiring, employee development, performance coaching, and day-to-day supervision of multiple lines in an operation environment.
• 5 years hands-on plant quality assurance experience in a food industry or related manufacturing facility preferred.
• Knowledge of food packaging principles, food industry quality and food safety requirements, ingredient performance and interactions with equipment, statistical process control, critical control points and new product scale up dynamics.
• Experience development, implementation, training, and administration of quality lab processes, GMP, SQF, HACCP, FDA, Kosher or other regulatory or industry certification program development and administration.
• Understanding of sanitation systems, techniques, and procedures.
• Demonstrated ability to manage multiple priorities.
• Attention to detail.
• Strong interpersonal skills. Excellent verbal and written communication skills.  
• Demonstrated ability to collaborate well cross-functionally and work well at all levels of the organization.
• Strong analytical skills, troubleshooting and judgment skills.
• Results driven
• Solid computer skills including Microsoft Office tools (Excel, PowerPoint, Word) and related production and product information systems.
• Desire to work in a fast-paced high growth environment.

• Team player able to work well with others and contribute to a positive work environment.

• Must be willing to be a hands-on performer and spend significant time on the plant production floor and provide coverage and support across shifts as needed.

HOURS AND PAY: 

Positions are available 6pm-6am on a 2-2-3 schedule at our Little Chute, Wisconsin facility.  We offer competitive base pay rate and comprehensive benefits package for full-time employees.

Physical and Mental Demands:

• While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, and bending throughout the shift. The employees must frequently lift and/or move items up to and including fifty (50) pounds. Specific vision abilities required by this job are close vision, distant vision, color vision, peripheral vision, depth perception and ability to adjust focus. This employee may occasionally have to operate business machinery. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Mental demands include multi-tasking, decision making, problem solving, comparing, copying, computing, compiling, analyzing, coordinating, and synthesizing data.

Safety Statement:

At Trilliant Food and Nutrition safety is every employee’s first responsibility.  We expect all employees to adhere to all safety practices, have the moral courage to stop other individuals from performing unsafe acts, and immediately report unsafe conditions.

Disclosures:

• The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
• If unable to perform job responsibilities, the Quality Manager will step in as backup.
• Trilliant Food & Nutrition is a Drug Free Workplace.
• All applicants are subject to a background check as a condition of employment.
• EEO/AA including Vets and Disabled
• If you need a reasonable accommodation for any part of the employment process, please contact us by email at jobs@trilliantfood.com and let us know the nature of your request and your contact information.

COMPANY OVERVIEW:

Trilliant Food and Nutrition headquartered in Little Chute, Wisconsin has been a pioneer in the U.S. specialty coffee market since 1979. We have used our years of experience and skill in the traditional coffee segment to produce one thing: great coffee.  To keep up with consumer demand, Trilliant Food and Nutrition has continued to make advances and improvements and has expanded into numerous distribution channels and regions throughout the country including retailers, foodservice distributors, and coffee houses.  Learn more about our growing company at www.trilliantfood.com.