Google Workspace Engineer

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2022 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

RESPONSIBILITIES

This position shall perform the following (to include but not limited to) activities:

• Oversee Google Workspace management, including GMail, Calendar, Group, Shared Mailboxes, Google Sites, and associated policy and account management.
• Manage and monitor sync tools and schedules to ensure proper logging, email alerts, and reports for all activities
• Oversee eDiscovery / Litigation Holds- Provides work direction to lower-level analysts and programmers 
• Reviews workflow and limitations to determine if requested capability or modification is possible within existing configurations and systems 
• Studies information processing capabilities to evaluate effectiveness and develops new capabilities to improve production or workflow
•  Prepares workflow chart and diagrams to specify in detail operations to be performed by computers and operations to be performed by personnel working with computers 
• Plans and prepares technical reports and instructional manuals and assists in the documentation of applications development
• Performs routine assignments that normally require conferring with end-users to analyze requirements, such as forms of data input, how data is to be manipulated and summarized, and how reports are to be formatted
• Escalate issues to vendor and third-party entities, as necessary and directed by the Government.

CONTRACT REQUIRED QUALIFICATIONS

This following are REQUIRED for this position:

• Professional Google Workspace Administrator Certification.
• Advanced knowledge of enterprise email systems and SMTP servers and clients. Experience supporting and troubleshooting Google SMTP services, DMARC, encryption, routing, Anti-Spam/Virus, and delivery issues.
• Public Trust Clearance and ITILv4 Foundation Certification by start date
• Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. 
• Operates with appreciable latitude in developing methodology and presenting solutions to problems. 
• May supervise lower level staff if required
• Contributes to deliverables and performance metrics where applicable.
• Analyze science, engineering, business, and other data processing problems to implement and improve computer systems. 
• Analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities.
• Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others.
• Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
• Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.
• Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.

CONTRACT DESIRED QUALIFICATIONS

The following are DESIRED for this position:

• Possess basic networking concept knowledge including, but not limited to, DNS, network topologies, firewalls, and proxies
• Possess an understanding of mail routing concepts (SPF, MX records, DKIM, DMARC)
• Scripting experience working with the Google Workspace API and command-line tools
• Experience using ServiceNow for ticket management and inventory management.
• Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, and ServiceNow.

• Must be willing to work a variety of shifts, including holidays as scheduled.

Qualifications

EDUCATION AND EXPERIENCE

The following are the education and experience required for this position:

• 4 - 9 years of experience and bachelor's degree
• Experience as a remote worker demonstrating time management and self discipline with cultural change management and Agile mindset.

PHYSICAL REQUIREMENTSThe physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to do the following: 

• If remote, maintain home workspace in a safe manner, free from safety hazards and in line with information security policies. 
• Communicate verbally in person, over the phone or by video chat and clearly/succinctly in writing, primarily utilizing a keyboard. 
• Appear on camera for meetings with co-workers and government partners via video chat and ensure the protection of proprietary company and customer information is consistent with the company’s expectation of information security.
• Viewing computer screens and sitting for long periods of time. 

• Travel minimally (0-5%), via car or plane, which requires ability to manage luggage, laptop, and briefing materials (up to 25 pounds).

About Empower AI

It is the policy of Empower AI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.  Empower AI is a VEVRAA Federal Contractor.