Voice Administrator

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2022 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

Empower AI: As the Voice Administrator, you will be a key member of the Empower AI team supporting the United States Army Reserve (USAR) Information Technology Services contract. The USAR plays a critical role in defending our nation, with the mission to provide trained, equipped, and ready Soldiers and cohesive units to meet the global requirements across the full spectrum of operations. The Army Reserve is a key element in the Army multicomponent unit force, training with Active and National Guard units to ensure all three components work as a fully integrated team. The United States Army Reserve Command (USARC) G6 owns and operates Army Reserve Network (ARNet) and Secure Army Reserve Network (SARNet) to provide continuous secure and nonsecure data, voice, and video transport, data center services, hosted applications, file services, collaboration tools, cybersecurity, remote access, continuity of operations, and end user customer service across the Army Reserve enterprise. These services are provided to 65,000 users with network accounts at approximately 700 locations, primarily in the continental United States with a few in Puerto Rico, Europe, Asia, and the Pacific region. Through the Information Technology Services contract, Empower AI will provide reliable secure network capabilities, enhanced operational effectiveness, and reduced capital and operations costs through operational consolidation. Empower AI will work collaboratively with current and future Army Reserve contractors, service providers, and vendor partners to focus on USAR’s success, and maintain continuous delivery and management of consistent data, voice, video, collaboration and data center services, application hosting, file storage and retrieval, cybersecurity compliance, and disaster recovery/continuity of operations and maintenance to Army Reserve facilities.

Highlights of Responsibilities:

• Voice Network monitor, operate and maintain E-VoIP.
• Responsible for the most complex testing and analysis of all elements of the network facilities including power, software, communications devices, lines, modems, and terminals.
• Monitor, operate, and maintain the enterprise Voice over IP system 24x7x365 in NOC.
• Maintain collaboration applications across the network.
• Collaboration applications includes Cisco Enterprise Session Controllers, Cisco Unified Call Manager (CUCM) nodes.
• VoIP system includes physical VoIP phones and Jabber soft phone clients.
• Monitors and controls the performance and status of the network resources.
• Network Configuration, Implementation, and Installation.
• Configure, install, remove, test, monitor, and maintain hardware and software for initial fielding, lifecycle replacement, touch labor, or emerging cybersecurity requirements of equipment providing connectivity, network transport, telecommunications, datacenter services, network-based security systems, cybersecurity defense, and customer remote access.
• Equipment includes personal computers, VoIP telephones, routers, switches, wireless devices, network security devices, data center hardware, VPN appliances, patch panels, and associated network infrastructure equipment.

Qualifications

Minimum Requirements:

• Years of Experience/Degree: BA 7 - 12 years of experience
• Clearance: Secret
• IA Certification: IAT II
• CE Certification: CISCO CCNA

Preferred Qualifications:

• ITIL certification
• CISCO CCNP or CCIE
• CISCO Voice Certification

Physical Requirements:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings
• Stoop, kneel, crouch, or crawl as required
• Travel by land or air transportation 25% or less

About Empower AI

It is the policy of Empower AI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.  Empower AI is a VEVRAA Federal Contractor.