Manager, Metrology 503B - East Windsor, NJ

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.  

What sets us apart is our relentless focus on three core values: People, Quality and Service. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.  

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary.  

At Empower, the role of Metrology Manager is vital to our mission of delivering high-quality, innovative medications. In this role, you will oversee and lead the development, implementation, and execution of essential policies, procedures, and disciplines necessary to effectively run our internal metrology lab. This influential position ensures the accuracy and reliability of our equipment.

In this dynamic role, you will lead and support all metrology tasks, working collaboratively with maintenance, engineering, and operations to ensure successful instrumentation and calibration projects. Your ability to develop and implement calibration methods and techniques will be essential in maintaining the calibration schedule for all on-site equipment, ensuring everything operates within the required calibration period. By developing and reviewing Standard Operating Procedures (SOPs) and work instructions (WIs) you will ensure the highest levels of accuracy and suitability in our processes.

If you are excited about joining a dynamic team dedicated to expanding access to quality, affordable medication, we encourage you to apply. Become part of a team that values people, quality, service, and innovation. By joining our team, you will be instrumental in helping us achieve our mission of producing innovative medications that help people live happier, healthier lives.

• Oversees and leads the metrology department, ensuring the development, implementation, and execution of essential policies, procedures, and disciplines to effectively run the internal metrology lab.
• Leads and supports all metrology tasks, such as calibrating, updating, repairing, optimizing, and installing existing and new instrumentation.
• Collaborates with maintenance, engineering, operations, quality, production, and laboratory personnel to drive successful instrumentation and calibration projects, ensuring the evaluation and calibration of critical instruments.
• Applies expertise in measurement science, mathematics, and electronics to calibrate inspection, measurement, and test equipment.
• Maintains the calibration schedule for all equipment and instruments on-site, ensuring equipment is/are within the calibration period.
• Develops calibration methods and techniques based on principles of measurement science, technical analysis of measurement problems, and accuracy and precision requirements.
• Develops calibration SOPs and WI for equipment.
• Conducts routine reviews and updates of current SOPs and Work Instructions to ensure suitability and accuracy.
• Develops Calibration templates in Computerized Maintenance Management System (CMMS) according to Calibration work instructions and Master Specifications.
• Collaborates with the Preventative Maintenance Coordinator and Engineering to perform regular reviews and internal audits to confirm accuracy of the information in CMMS.
• Works with contracted services on equipment calibration by developing specification, obtaining quotation, shipping, receiving of the equipment with the initiation of appropriate paperwork for the process.
• Oversees calibration-related tables, data, and forms in the CMMS software used for data collection, analysis, and reporting. Ensures compliance with relevant standards.
• Facilitates instrumentation calibration/recertification with external vendors, internal and/or external resources, and local system owners.
• Assigns recalibration and equipment reverification interval dates based on data and trends to increase or decrease frequency of recalibration and reverification.
• Supports quality and production systems and equipment by conducting follow-up review with the departments and their needs to maintain consistent operation without impact to business.
• Removes and rectifies equipment out that is of tolerance. Completes non-conformance reports and works with Quality Assurance and Operation in investigations.
• Complies with Current Good Manufacturing Practice (cGMP), Good Documentation Practices and other local systems, procedures, and instructions.
• Completes calibration before due date, ensuring budget and schedule are within constraints.
• Responsible for equipment maintenance, diagnostics and repair in a cGMP regulated environment.
• Partners with department leadership to evaluate headcount needs of department and participate in recruitment efforts.
• Mentors and coaches direct reports, providing guidance, support, and feedback to foster professional growth and development.
• Fosters a culture of collaboration and resourcefulness.
• Evaluates performance and completes annual performance reviews for direct reports.
• Performs other duties as assigned.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

• In-depth understanding of metrology principles, measurement systems, and calibration processes.
• Knowledge of and ability to conduct calibration, qualification, and provide support of laboratory instrumentation such as High-Performance Liquid Chromatography, Gas chromatography, Ultraviolet-Visible spectrophotometers, and other related analytical and process equipment.
• Proficient in Microsoft Office skills (Excel, Word, Outlook).
• Proficient mathematical skills including geometry, algebra, and statistics.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Values

• People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
• Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
• Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
• Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.

• Requires bachelor’s degree and 8 years of related experience or Associate of Applied Science with 10 years of experience. Military calibration training/experience acceptable.
• Minimum 3 years in management roles overseeing staff required.
• Advanced knowledge and experience in two or more calibration disciplines, required.
• Experience with Test, Measurement, and Diagnostic Equipment, Precision measurement equipment laboratory preferred.
• Experience with developing uncertainty budgets preferred.
• Pharmaceutical and bio-pharma industry, and/or Aseptic filling experience, preferred.

• American Society for Quality & Certified Calibration Technician.

• No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.
• Onsite Health & Wellness – IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels.
• Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
• Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family.
• Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
• Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions.
• Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.
• FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA).
• 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
• Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time.
• Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options.
• Rewards & Recognition Program: Your hard work doesn't go unnoticed – enjoy rewards and recognition beyond your paycheck.

Additional Voluntary Benefits

• Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury.
• Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays.
• Critical Illness: Protect your finances from the expenses of a serious health issue.
• Short-Term Disability: Protect your income during illness or injury with short-term disability coverage.
• Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage.
• Legal Services: Access professional legal assistance to address concerns confidently.
• Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit.
• Pet Insurance: Care for your furry family members with our pet insurance coverage.
• Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being.