Cage Manager

Description

How would you like to work for a rapidly growing company that has doubled in size during 2020 and is on track to double in size in 2021? Empyreal Logistics’ proven business model is customized towards the specific needs of our customers. Our mission is to provide and deliver a broader and deeper level of support to our customers by tailoring our logistics and cash handling services to meet the unique needs of our customers. We are looking to build a culture of dependable, flexible, and trustworthy employees that are committed to customer service and excellence. If you are the kind of person who always goes the extra mile, does more than what is expected, and truly cares about the customer’s experience, we would love to hear what makes you a special employee and how you can contribute to the continued success of our clients and our company.

Position Summary:

 Imagine leading the start-up team for our brand-new facility in the Portland, OR area. The Cage Manager (aka Branch Manager) establishes goals and manages the operational functions of the facility as consistent with Empyreal’s goals and objectives, customers’ expectations, and regulatory requirements. This position supervises branch employees and provides leadership to the facility through efficient daily operations in all areas. The Branch Manager (BM) places value not only on what work gets done, but also how it gets done. This position is not located at a branch office; rather, the BM works at a cash processing facility. The BM initially manages a small staff and will be expected to manage additional staff as determined by operating needs. This a suitable role for a driven and results oriented business manager that drives profitable growth and value creation. 

Major responsibilities are as follows:

· Demonstrates effective leadership skills by acting in a manner that portrays Empyreal's vision, values and desired culture.

· Establishes respect for everyone, fosters an environment that provides opportunities for staff to grow and excel; builds and sustains productive relationships. Addresses conflict respectively and constructively. Works in partnership within and across workgroups. Provides both peer and staff level coaching and mentoring.

· Maintains and provides best-in-class customer service.

· Ensures the operational activities of the work unit meet company standards.

· Completes Daily Reporting, Daily Auditing, and Client Invoicing. 

· Serves as an operational liaison for Empyreal’s clients.

· Maintains follow-up for assigned functional areas

· Determines and establishes work priorities and schedules to ensure completion of production jobs to meet timeliness identified in service level agreements while minimizing overtime and other operating expenses.

· Monitors unit’s performance to ensure that customer service level commitments are achieved. Tracks and reports unit’s performance to management

· Manages all employees in the team including scheduling, performance management, and training and development. Goal is to maintain an engaged and motivated team that achieves business objectives.

· Communicates well in verbal and written correspondence. Works with other shift/cost center supervisors, internal and external customers, technical support staff and service representatives to ensure uninterrupted workflow and to resolve discrepancies.

· Evaluates operations for process efficiency improvements and makes recommendations to management.

· Assists and fills in for delivery drivers, tellers, and other branch personnel as needed. 

· Performs other duties as assigned.

Requirements

If you are known as an exceptional employee who produces great work and believes in providing best-in-class customer service, we want you to join our growing team and share our vision. Enjoy a great selection of benefits. The position qualifications are as follows:

• Bachelor’s Degree from an accredited institution or equivalent work experience is preferred.
• Five or more years of related experience within a bank, credit union, currency exchange, cash processing, or gaming facility is      required.
• Prior experience managing a team of employees is requisite.
• Excellent analytical, math skills, and accuracy are essential.
• Must possess solid written, verbal, and interpersonal skills.
• Proficient with Microsoft Office Suite and banking database systems is required.
• Knowledge of computerized timekeeping systems and routing software is preferred.
• Familiarity with office and cash processing equipment is preferred.
• Must be able to lift 30 pounds and sometimes a team lift of 50 pounds.
• · Must be able to work flexible hours, including weekends / holidays as needed.
• Trustworthiness and the ability to act with integrity is of utmost important.

Candidates must be willing to undergo and pass a comprehensive background check, MVR, and drug testing.  Qualified candidates are requested to send their resumes, cover letter, and salary range requirements. EOE/M/F/D/V.