Salary Job Openings

Technical Support Associate

EMUGE-FRANKEN
Boylston, MA Other
POSTED ON 3/25/2024

Emuge is seeking a qualified candidate for the position of Technical Support Associate.

The candidate will be responsible for:

  • Managing daily technical product support services for end-users, industrial distributors, and outside salesmen
  • Responding to incoming phone calls, answering live web generated chat inquiries, e-mail inquiries, and web-site generated inquiries.

    • Product categories would include machine taps, tap holders, carbide thread mills, carbide drills, and thread gages. Technical support services would include providing tool recommendations, explain product features/benefits, provide catalog specifications, and prepare price quotations with technical specifications and delivery schedules.

    Required prior experience with employment in metal cutting machine shop environment, employment with industrial distributor supporting metal cutting tooling solutions, or graduate/degree from vocational trade school in manufacturing technology.

    Emuge does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.

    Hourly Wage Estimation for Technical Support Associate in Boylston, MA
    $26.10 to $33.03
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