Senior Customer Service Technical Specialist

Job Description Summary Requires in-depth conceptual and practical technical knowledge of customer service with a focus on technology practices and systems. Works independently with minimal guidance. Understands key business drivers and builds knowledge of the company, processes, and customers. Contributes to technology related activities of post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services. Performs a range of technical assignments and solves moderately complex problems under guidance of established policies and procedures. Contributes to delivery of team goals through personal efforts or through influence over team members. This role can be fully remote, on-site as clients/business requires. Job Description Key Responsibilities: Provide a high level of technical support and assistance for Wolters Kluwer customers and consultants using in-depth knowledge of technical customer service. Solve complex technical problems; exercise judgment based on the analysis of multiple sources of information. Analyze technical questions or reproduce technical problems and provide or develop appropriate solutions related to supported applications/functionality, may lead projects, or may have accountability for ongoing activities. Liaise with internal escalation, development and functional teams for issue resolution, explain difficult or sensitive information, work to build consensus Key Requirements: Bachelor’s Degree or equivalent relevant experience 5 years’ experience in a B2B technical customer service or implementation role In-depth knowledge of, or experience with cloud computing platforms such as Azure, Google Cloud, and AWS In-depth knowledge of database technologies such as Microsoft SQL Server or Oracle The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications as these may vary depending on location and line of business. The specific requirements may differ due to local or regional differences. About Us Wolters Kluwer is a global provider of professional information, software solutions, and services for clinicians, nurses, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors. For 180 years, Wolters Kluwer has been innovating the way professionals and businesses work. Our employees are at the cornerstone of bringing our vision to life. Our pursuit of excellence coupled with the pride we take in our work, enables our customers to solve their most critical problems. At Wolters Kluwer we encourage you to be your unique self, bring your ideas to life, learn, develop, and thrive. We offer you a world of endless opportunities. Join us and build a brighter future! Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide.  The company is headquartered in Alphen aan den Rijn, the Netherlands.  Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy & Cookies page.