Sandia Walkup IT Services Tech Lead

Overview

Technical Solutions is seeking a Walkup IT Support Services Lead to support a major national laboratory. You will apply technical and operational knowledge under minimal direction, to configure, operate, and maintain information processing and telecommunications systems; analyze performance statistics to support tuning, automation, and optimization activities; establish, compose, and maintain security, capacity, and business continuity controls and documentation; interact with an operating company or business segment to gain an understanding of the business environment, technical requirements, and organizational direction; collect, define, and organize detailed user requirements; define, plan and deliverable for assigned projects; understand and comply with project budgets; conceptualize, construct, test, implement, and/or operate integrated infrastructure solutions; recommends training plans; and lead continuous improvement activities.

You will also respond to service requests & incident management services, generated by the Service Desk & by customers and serve as the point of escalation for technical issues encountered-but-unresolved by the Tier I & Tier II Technicians.

Responsibilities

• Resolve more complex issues escalated from the Service Desk & reported by the computing customer.
• Provide set up & medium-to-advanced troubleshooting of video conference equipment.
• Provide basic to advanced desk side support & troubleshooting skills for Windows & software applications. System administration for Windows desktop.
• Mac OS & application experience a plus.
• Troubleshoot virtual desktops as required.
• Test application compatibility & support cyber initiatives.
• Other duties as assigned.

Qualifications

• Must possess associates degree OR equivalent experience.
• Ability to attain and maintain DOE security clearance
• Minimum of four years’ experience in IT support.
• Intermediate to advanced desktop support & troubleshooting skills for Windows, Mac, Linux/Unix OS & applications.
• U.S. Citizenship

Desired:

• Associate’s Degree or higher in Computer Science, Information Systems, or similar
• CompTia Certifications, such as A or Network are desired.
• Microsoft Certifications, such as MCSA Windows is desired.
• Apple Certifications, such as ACSP or JAMF Certs are desired.
• Active U.S. Government Clearance

About Us: 

Encantado Technical Solutions (ETS) is an unpopulated Small Business Administration-approved mentor-protégé joint venture between Edgewater Federal Solutions, Inc. and ECS Federal, LLC. ETS is bolstered by second-tier subcontractors KeyLogic and Amentum. As ETS is unpopulated, employees will work for one of the four companies listed above.

It has been and continues to be the policy of Encantado Technical Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.