TOC Operator

Teleport (TOC) Operator

Location: Atlanta, GA

Position Type: Full-time, Non-Exempt

Encompass is a global technology services company focused on supporting broadcast, cable and digital leaders. We design, implement and operate reliable video solutions that capture, process and deliver our clients' video content from any source, in any format, to any destination in the most efficient manner possible.

Job Description

Primary responsibilities include the operation of satellite transmission equipment, including satellite antennas, digital receivers, encoders, modulators, cross converters, transmitters, and various test equipment.

* Be first contact between client and affiliates when dealing with issues belonging to transmission and be able to direct or guide them to a solution.

* Route analog, SDI, HD-SDI, and ASI signals within the Encompass facilities as well as to various clients

* Work with the ScheduALL program to coordinate all daily services between all the Encompass Digital Media facilities

* Work with Encompass Schedulers for the allocation of all resources and be a guide to answer and troubleshoot items for various occasional bookings

* Handle Conditional Access responsibilities including authorizations and de- authorizations of IRD's for various clients on Arris and Cisco platforms; create program definitions and blackouts for Arris platforms, and create and maintain blackouts for Cisco platforms. Maintain and updating databases for all of EDM clients

* Monitor all full time services for signal quality as well as be able to help restore services in a timely fashion

* Coordinate Disaster Recovery scenarios for various DR Clients. Also coordinate scenarios between EDM-Glenbrook and EDM-Minneapolis when necessary

* Ability to work in a 24/7 flexible schedule including nights, weekends, holidays, and over time on a rotating shift basis

* Other duties as assigned

Requirements

* Two or more year's prior transmission experience from an Earth Station or Live Truck and/or Live Event environment

* Past experience with Cable Headend, Master Control environment, and/or other transmission environments

* Exceptional Phone skills

* Ability to read and understand technical manuals

* High School Diploma or equivalent required.

* College Degree or Military experience preferred

* SBE/SMPTE certification a plus

* Knowledge of various IRD models used for Occasional Use and fulltime services.

* Knowledge of various modulation and encoding equipment

* Knowledge of Cisco and Arris encoding systems

* Knowledge of ScheduALL computer program

* Knowledge of fiber and satellite systems in an Occasional Use or fulltime environment

* Knowledge of Microsoft Office suite.

Encompass Digital Media is an Affirmative Action and Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. M/F/Disability/Veteran