What are the responsibilities and job description for the Car Wash Manager position at Encore CW, LLC?
Encore Car Wash is a growing, locally owned express car wash operation in the Chicagoland area. We pride ourselves in providing an excellent experience for our customers with a return to good old-fashioned service with all the modern technology.
We are seeking a motivated and experienced Manager to lead our team and oversee daily operations at our busy car wash facility. As the Car Wash Manager, you will be responsible for ensuring exceptional customer service, maintaining high-quality standards, managing staff, and driving business growth.
As part of our management team, your responsibilities will include:
- Provide leadership, direction, and training to staff
- Manage daily operations
- Grow membership volume - Promote car wash selling initiatives and encourage the team to strive to reach goals/objectives
- Manage all customer service issues and incident reports by reviewing camera footage and corresponding with customers
- Ensure the site operates in compliance with applicable laws, regulations, company policies and safe work practices
- Identify qualified applicants, perform interviews as needed, and work with human resources to make employment decisions, including but not limited to hiring, evaluating, and disciplinary action as needed
- Help perform and oversee maintenance tasks to minimize downtime and eliminate inconvenience to guests
- Foster a work environment where good performance is recognized and rewarded
- Schedule employees, track attendance, and confirm the accuracy of timeclock punches for payroll bi-weekly
- Balance drawers and kiosks weekly
- Manage inventory
- All other duties as assigned by management
Requirements:
- Demonstrated ability to lead and motivate teammates
- Strong written, verbal, and interpersonal communication skills
- Strong problem-solving skills, ability to delegate tasks and make decisions
- Ability to learn in-depth car wash and maintenance functions of an express car wash operation
- Enjoy building relationships with customers and the community
- Knowledge of the car wash business a plus
- High school education or equivalent
- A minimum of three years of previous management experience is required for consideration.
- Basic computer skills
Physical Demands and Work Environment:
- Exposure to outside weather conditions
- Frequently exposed to moderate to loud noise
- Ability to perform repeated bending, kneeling, twisting, and overhead reaching
- Ability to stand for an entire shift
- Ability to frequently lift between 5 to 30 pounds
- Available to work a variety of shifts and days of the week consistent with the demands of the retail environment, which includes weekends, evenings, and other high-activity periods
Compensation:
- Competitive Salary Commission
- Eligible for Medical, Dental, Vision, and Life Insurance
- Free Carwashes
- Paid Time Off
- Career Advancement Opportunities
- On-site Training and Development
Encore is an equal-opportunity employer.
All positions are contingent on passing a pre-employment background check.
Job Type: Full-time
Benefits:
- Dental Insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8-hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday & Weekends
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Every weekend
- Monday to Friday
Ability to Relocate:
- Hammond, IN 46324: Relocate before starting work (Required)
Work Location: In person