What are the responsibilities and job description for the Clerical position at Encore Rehabilitation, Inc.?
Title:ClericalID:8171Location:Pelham, ALDepartment:50-Office.Clerical1Status:Full Time
Front Office/Receptionist
Job Description/Summary
PRIMARY FUNCTION
The Receptionist is a non-licensed worker who has completed an on-the-job training program. The primary function of the Receptionist is to perform office-related duties.
RESPONSIBLE FOR
Performing general clerical duties as well as daily patient charges and assisting with maintaining the efficient operation of the facility.
SPECIAL DEMANDS
Must be able to accept responsibility and respect authority. Must demonstrate good judgement and common sense. Willingness to work under pressure. Must be able to accept constructive criticism. Must be able to hold in confidence medical records of all patients. Must be able to work with individuals of all ages.
Qualifications
EDUCATION: Must have completed the twelfth grade level of school.
EXPERIENCE: Background of secretary/receptionist work.
Primary Duties
Records daily patient charges and assists with deposit. Tracking and collection of patient’s deductibles and copayments.
Front Office/Receptionist
Job Description/Summary
PRIMARY FUNCTION
The Receptionist is a non-licensed worker who has completed an on-the-job training program. The primary function of the Receptionist is to perform office-related duties.
RESPONSIBLE FOR
Performing general clerical duties as well as daily patient charges and assisting with maintaining the efficient operation of the facility.
SPECIAL DEMANDS
Must be able to accept responsibility and respect authority. Must demonstrate good judgement and common sense. Willingness to work under pressure. Must be able to accept constructive criticism. Must be able to hold in confidence medical records of all patients. Must be able to work with individuals of all ages.
Qualifications
EDUCATION: Must have completed the twelfth grade level of school.
EXPERIENCE: Background of secretary/receptionist work.
Primary Duties
- Coordinates and schedules patients’ appointments.
- Maintains all aspects of patient medical records, including scheduling 30-day re-evaluations and re-certifications for Medicare.
- Performs general receptionist/secretarial duties such as answering phone, phone messages, filing, etc.
- Processes all dictation, copies and forwards to referring doctor to include Medicare recerts.
- Any other duties as assigned by the Office Manager/ Clinical Director.
- ANSWERING PHONE: Answer phone before third ring using a pleasant voice state
- NEW PATIENT: When new patients call to schedule appointments they should be given an appointment within 24-48 hours, if possible. Obtain patient's name, phone number, diagnosis, referring doctor, frequency and duration as stated on prescription and
- CHECKING IN PATIENTS: Greet patients upon arrival and provide them with a sign in sheet. Always use patient's name when addressing them, if possible. Provide new patients with patient information sheet and either financial or workman's comp information sheet. Obtain rehab prescription and copy of insurance cards. Make patient's chart according to instructions in PATIENT CHARTS. Make up charge ticket for therapist inputting patient's name, date and therapist initials. Notify appropriate office personnel that patient is ready to be brought back for treatment.
- CHECKING OUT PATIENTS: have designated office personnel discuss patient's account, insurance coverage and inform them of their ESTIMATED portion of their bill. Set up payment schedule and have patient sign appropriate promissory note if applicable. Collect patient's co-payment daily. Schedule patient for next appointment.
- SCHEDULING PATIENTS: Schedule patients on a weekly/daily basis for their appointment times, trying to accommodate work schedules when necessary. Inform patient if they require specific appointment times to schedule their appointments early for the coming week. When scheduling patient for the next weeks appointments, ask if they have a return appointment with their physician and write 'Letter to Doctor" above their name on appointment book prior to M.D. visit
Clerical
Harris McKay Insurance -
Anniston, AL
Clerical
Encore Rehabilitation, Inc. -
Oxford, AL
Clerical Assistant
Alabama State Department of Education -
Birmingham, AL
