Desktop Engineer
Job Posting for Desktop Engineer at Encore Wire Careers
Job Details
Job Location: Encore Wire - McKinney - McKinney, TX
Position Type: Full Time
Education Level: 2 Year Degree
Salary Range: Undisclosed
Travel Percentage: None
Job Shift: Day
Job Category: Information Technology
Position Overview
Provides desktop and technical support, including PC’s, PC software/hardware, scanners, printers, and servers to all of the company’s end users.
Essential Job Functions
- Resolves incoming requests for technical assistance
- Assists users with account questions, password resets, etc.
- Participates/leads problem management process
- Maintains technical proficiency in all applications utilized by company
- Creates and maintains KB articles to support end users and junior members
- Performs other related duties as required and assigned
- Provide guidance and mentor junior team members
Requirements
- Associate's degree (A. A) or equivalent from two-year college or technical school; or 5 years support experience and/or training; or equivalent combination of education and experience
- Active Directory knowledge (maintenance, troubleshooting, adding users, etc.)
- Experience troubleshooting Microsoft software
- Strong problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario
- Excellent verbal and written communication skills
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
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Hourly Wage Estimation for Desktop Engineer in McKinney, TX
$33.05 to $44.04
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Job openings at Encore Wire Careers
Encore Wire Careers
Mc Kinney, TX
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Encore Wire Careers
Mc Kinney, TX
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Encore Wire Careers
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Encore Wire Careers
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