What are the responsibilities and job description for the Customer Service Representative position at Endagraph?
Description
Endagraph is one the nation’s largest producers of large format vinyl graphics for vehicle fleet and advertising. We are looking for anenthusiastic individual to join our inside sales/customer service team.
Job Overview
Our desired candidate should be a friendly & helpful liaison between our customers and our internal management teams. They will be responsible for providing knowledgeable, detailed and accurate information of customer inquiries, entry of production orders, delivery dates, and continued oversite throughout the life of an order. They should have a strong & efficient skill set built upon excellent verbal & computer-based communications, a positive team-based attitude, all while remaining focused on the bottom-line growth & sales of Endagraph, Inc.
Responsibilities and Duties:
Generate and follow up on Sales leads
Ability to work autonomously
Learn company shop management software
Receive and process incoming inquiries, quotes and orders
Monitor and communicate delivery dates and order status to both customer and sales team
Contact and communicate with customers, internal sales and manufacturing teams via phone and email
Provide accurate and timely responses to customer requests
Perform additional job-related duties and complete special projects as assigned
Develop proficient knowledge of Endagraph processes and materials to provide the customer with accurate information and solution based guidance
Qualifications
Demonstrate excellent verbal & written communication skills
Detail-oriented
Exhibit strong work ethic and professional attitude
Proficiency with MS Office Suite and Outlook
Self-motivated, calm, positive, proactive
Strong organizational and analytical problem solving skills
Employee Benefits
- Competitive Salary
- Health, Optical, and dental health care package
- 401K
- Paid vacations and Holidays
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to commute/relocate:
- Export, PA 15632: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $28,600 - $36,200