Manager, Technical Operations Training

About Us

Endeavor Air, a wholly-owned subsidiary of Delta Air Lines, takes pride in delivering a safe, reliable, and customer-focused travel experience. Flying as Delta Connection, Endeavor operates more than 900 daily flights to 140 destinations in the United States, Canada, and the Caribbean.

Headquartered in Minneapolis, Minn., Endeavor operates six crew bases and 11 maintenance bases across the country. At the heart of our operation, over 5,000 employees keep us soaring and help ensure Endeavor sets the standard for excellence in the regional airline industry.

Our Culture

We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.

Our team promotes an inclusive environment in all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.

Overview

The Manager, Technical Operations Training, provides oversight of the Tech Ops Training Department, ensuring that effective aircraft maintenance training is provided in accordance with Company policy and FAA regulations, meets standards in safety, aircraft fleet reliability, operational and economic efficiency, and is consistent with the overall Company and departmental objectives.

Responsibilities

• Responsible to the Director, Quality for the overall aircraft maintenance training needs of the Company.
• Manages the Tech Ops Training Department to ensure efficiency and effectiveness, and coordination with other interrelated departments.
• Coordinates with the Director, Quality, Managing Director and Regional Directors of Maintenance, Director of Technical Services, and related Technical Operations personnel, to implement and maintain technical training needs and standardization.
• Responsible for assuring the maintenance training program manuals, maintenance training modules, and all related training courseware is current and consistent with Company policies and procedures, FAA guidance, industry standards, as well as all applicable state or local laws.
• Responsible for modifications to existing maintenance training programs, including any necessary FAA acceptance.
• Responsible for the oversight of new maintenance training program development and implementation in conjunction with all necessary approvals and acceptance.
• Responsible for assuring specialty and targeted training to address noted problem areas is provided as designated by the Director, Quality identified through the Company CASS Program.
• Oversees the development of Tech Ops training curriculums assuring they contain current and complete information and incorporate required Company training standards.
• Oversees the scheduling of required and elective training modules ensuring sufficient training coverage available for all Technical Operations personnel.
• Responsible for assuring all training records are maintained per applicable Company policy and FAA requirements.
• Responsible to notify the Director, Quality (or his designee) of any maintenance training currency issues and related regulatory compliance requirements.
• Responsible to supply the Director, Quality with any information relative to the overall effectiveness of the Maintenance Training Department.
• Ensures Tech Ops Training Department personnel are properly trained and qualified to perform their job requirements effectively.
• Responsible for Tech Ops Training Department personnel recruiting, hiring, training, and completing performance evaluations as necessary.
• Ensures aircraft and personnel safety, and regulatory compliance requirements are adequately addressed by the Tech Ops Training Program.
• Additional responsibilities for the position as may be defined in approved or accepted Company manuals.
• Additional duties and responsibilities as assigned by the Director, Quality.
• Prolonged work in an office environment.
• Repetitive motion such as: typing.
• Minimal physical exertion such as: pulling, pushing, reaching, bending, standing, walking, and light lifting of boxes, bags files, and electronic equipment not in excess of 30 lbs.
• Computer work, in a typical office environment sitting for the majority of the day.
• Limited travel up to 30%

Competencies Required

• Ethics and Values - Serves as a champion to employees and projects that are beneficial to the company Displays courage and willingness to take an unpopular stance to make positive long term progress for individuals and the organization.
• Knows Our Business - Looks for way to improve our success operationally and through people. Understands how all aspects of the business operate in a systemic way. Technically and professionally skilled to do the job at a high level of accomplishment.
• Builds Trust and Decision Making - Models honesty and open communications in large group meetings.  Responds to challenge in a positive way – seeing it as a way to learn new perspectives and perhaps improve the organization.
• Drive for Results by Inspiring Others - Builds passion and enthusiasm for the organization’s mission. Identifies measurements that will drive long term positive results, and shares the rationale, thus engaging the organization.
• Know Your Team and Leading People - Inspires organization to build effective work relationships that are based on strengths and focused on achieving organizational goals, understanding and utilizing each team member’s interests and development goals. As a leader, proactively sees opportunities for talented and diverse staff to work with upper leadership in order to promote development and results.

Qualifications

• Bachelor’s degree OR 4 years airline Maintenance Operations experience OR combination of education and experience.
• Experience managing a training program OR background in adult education
• Excellent interpersonal and organizational abilities.
• Strong understanding of adult training requirements needed to develop full potential for employees.
• Strong ability to multi-task efficiently and effectively to meet given time parameters.
• Experience working with all levels of an organization.
• Strong interpersonal skills with focus on communication and problem resolution.
• Strong work ethic, reliable, self-motivated with a positive attitude.
• Adaptability to adapt to rapid changes in performance of essential job functions.
• Intermediate PC competency using MS Word, Excel, Outlook, PowerPoint, and general internet applications.

What We Offer

Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.

• Free or reduced-rate travel privileges on Delta Air Lines and 80 air carriers worldwide for employees and eligible family members
• Comprehensive Medical, Dental, and Vision Plans
• 401(k) with Company Match starting on Day 1
• Operational Performance Rewards (OPR) Program
• Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options

FLSA Status

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