What are the responsibilities and job description for the MA/PSA position at Endeavor Health?
Position Highlights
This dual-role provides both skilled front office and clinical support to designated specialties and serves as a liaison between the physician and patient to coordinate care through the Health Care Transformation program, an innovative collaboration between Swedish Hospital and local Federally Qualified Health Centers (FQHC's). Through this collaboration Swedish Hospital specialty care lines will be embedded in FQHCs to reduce barriers and address social determinants of health Functions as a member of the patient's ambulatory care team while delivering exceptional customer service, en-suring patient safety, privacy and loyalty. Provide healthcare services under the direction of the Di-rector of Health Care Transformation and/or designee, and physicians in the Health Care Transfor-mation program. This role may provide direct clinical care to patient including vital signs, phleboto-my, vaccinations, injections, and assist with clinical procedures. This role may help answer phones, schedule appointments, and gather general information to register patients.
What You Will Do
- Sign on bonus:
- Position: Medical Assistant / Patient Support Assistant
- Location: Swedish Hospital, Chicago, IL
- Full Time
- Hours: Monday-Friday: 7am-7pm (8 hour shifts) M-F / Sat 8-12 / Sun 7am-9am
- Required Travel: TBD
This dual-role provides both skilled front office and clinical support to designated specialties and serves as a liaison between the physician and patient to coordinate care through the Health Care Transformation program, an innovative collaboration between Swedish Hospital and local Federally Qualified Health Centers (FQHC's). Through this collaboration Swedish Hospital specialty care lines will be embedded in FQHCs to reduce barriers and address social determinants of health Functions as a member of the patient's ambulatory care team while delivering exceptional customer service, en-suring patient safety, privacy and loyalty. Provide healthcare services under the direction of the Di-rector of Health Care Transformation and/or designee, and physicians in the Health Care Transfor-mation program. This role may provide direct clinical care to patient including vital signs, phleboto-my, vaccinations, injections, and assist with clinical procedures. This role may help answer phones, schedule appointments, and gather general information to register patients.
What You Will Do
- Demonstrates a commitment to the mission of Swedish Hospital and demonstrates a service ori-entation and adheres to all responsibilities and standards of the Swedish Medical Group.
- Clinical Duties:
- Greets patients providing a high level of customer service and answers telephone refer-rals/inquiries.
- Prepares patients for the health care visit by directing and/or accompanying them to the examining room; provides exam gowns and drapes; helps to position patient for the exam-ination and/or treatment; arranges exam room instruments, supplies, and equipment.
- Verifies patient information by interviewing patient; reviews and/or records medical his-tory; takes vital signs; confirms purpose of visit or treatment.
- Travel to assigned FQHC office daily in support of assigned physicians.
- Supports patient care delivery by assisting the healthcare providers during examinations; prepares laboratory specimens; performs basic laboratory tests on the premises; disposes of contaminated supplies; sterilizes medical instruments; administers medications on the premises; authorizes drug refills as directed; telephones prescriptions to pharmacies; draws blood; prepares patients for x-rays; takes electrocardiograms; removes sutures; changes dressings; prepares for and assists with procedures as directed, specialty specific clinical duties as directed.
- Educates patients by providing medication and diet information and instructions; answers questions.
- Completes records by recording patient examination, treatment, and test results.
- Generates revenues by recording billing information of services rendered; completes in-surance forms; responds to insurance and other third-party inquiries.
- Answers incoming calls promptly, courteously, and in a caring friendly manger, ensuring outstanding customer service at all times
- Accurately, appropriately and efficiently schedules services, tests, procedures, and ap-pointments for multiple departments, adhering to specific department guidelines and pro-tocols, ensuring service excellence at all times
- Keeps supplies ready by inventorying stock; places orders with approval; verifies receipt.
- Keeps equipment operating by following operating instructions; troubleshoots break-downs; maintains supplies; performs preventive maintenance and calls for repairs as need-ed.
- Maintains safe, secure, and healthy work environment by following and enforcing stand-ards and procedures; complies with legal regulations.
- Maintains patient confidence and protects operations by keeping patient care information confidential.
- Adheres to professional standards, policies and procedures, federal, state, and local re-quirements and Patient Centered Medical Home standards.
- Maintains current job knowledge by participating in educational opportunities
- Takes initiative and explores opportunities for accomplishing new and different tasks or projects
- Other Functions
- Participates in maintaining an environment conducive to safety, patient comfort and pri-vacy, as well as employee safety.
- Provide cross-coverage to other offices in the Health Care Transformation program as necessary.
- Observes established hospital/department/FQHC policies and procedures, safety, envi-ronmental and infection control standards.
- Participates in quality improvement activities/projects
- Participates in department meetings, appropriate in-services, and educational opportuni-ties.
- Clinical Skills, Creating a Safe, Effective Environment, Health Promotion and Mainte-nance, Hospital Environment, Procedural Skills, Documentation Skills, Verbal Communi-cation, Inventory Control, Planning, Dependability, Medical Teamwork
- Other duties as assigned by supervisor or manager.
- High School Required
- Direct contact or phone contact with patients and medical staff.
- Frequent contact with patients, visitors, employers, physicians, nurses and insurance compa-nies
- American Red Cross CPR - American Red Cross Required Or
- ARMA Certified Medical Assistant - American Registry of Medical Assistants (ARMA) Required
- Career Pathways to Promote Professional Growth and Development
- Various Medical, Dental, and Vision options, including Domestic Partner Coverage
- Tuition Reimbursement
- Free Parking at designated locations
- Wellness Program Savings Plan
- Health Savings Account Options
- Retirement Options with Company Match
- Paid Time Off and Holiday Pay
- Community Involvement Opportunities
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