WFRP Claims Supervisor

As one of the leading writers of Federal Crop Insurance, AgriSompo North America combines industry experience, resources, capital and talent to deliver both traditional and innovative crop insurance and productivity tools to farmers, ranchers, insurers and agribusinesses in the United States. Our organization operates within a culture rooted in ethics, integrity and a belief that accountability, collaboration and agility are crucial to long-term success. AgriSompo North America is a part of AgriSompo, Sompo International’s global agriculture platform. This platform is an integrated underwriting, technology and distribution platform delivering innovate insurance and reinsurance solutions to agriculture partners worldwide. Sompo International, AgriSompo’s parent company, is a global organization driven by its core values, a carrier that holds promise, trust and the commitment to protect. Through operating subsidiaries, Sompo International writes agriculture, casualty and other specialty, professional lines, property, marine/energy and aviation lines of insurance and catastrophe, property, casualty, professional lines and specialty lines of reinsurance. As a leading provider of crop insurance and other agricultural risk management tools, we recognize that our success is derived directly from those whose contributions matter most: our people. AgriSompo North America has major offices in Lenexa, Kansas and Des Moines, Iowa as well as regional offices around the country. A shared commitment to integrity, accountability, collaboration and agility define our culture, and we strive to create exceptional value for our clients and shareholders and maintain AgriSompo North America as a desirable place to work. Job Description Position Summary This leadership role is responsible for direct oversight and leadership to an assigned claims auditing team within one of the six regions at AgriSompo North America. This leader has authority for personnel actions and oversees day-to-day operations within the claims auditing team for MPCI and Crop Hail claims. Essential Duties & Responsibilities Directs activities of the team; includes planning of work activities and overall team performance. In partnership with a Claims Auditing Lead or as designated within your team, research and resolve complex issues. Oversees and directs implementation of established claims regulatory guidelines. Ensure your team is providing Best in Class service to our agents and farmers by providing timely and accurate claims auditing. Identify areas of training needed within your team and obtain and consult with the proper resources to help fulfill these needs. Serves as a point of contact for leaders on all claims auditing needs; answer questions, take feedback/communication and independently make decisions or resolve issues, outside of guidelines, as they arise. Oversees staffing and job development activities such as hiring, training, employee performance management, task delegation, coaching, promotions, corrective actions, terminations, etc. Develop, communicate and manage individual staff performance expectations that align with company goals. Hold regular conversations with your direct reports, to ascertain employee engagement, drive innovative solutions, and understand the needs of the region, agents, insureds and staff. Provide recommendations and solutions to Regional, National or applicable Leadership based on the conversations held with your team. Assist the Regional Operations Manager as needed in support of the needs of the region and the Regional Vice President. Position Requirements Bachelor’s degree preferred in business, agriculture, or equivalent related experience. 5 years of MPCI experience preferred, with increasing levels of responsibility. Ability to look deep and think broadly to solve complex problems and provide effective solutions. Not afraid to challenge the status quo, and actively seeks out innovative ways to solve problems. Best in class customer service skills. Strong organizational and time management skills, and the ability to manage several simultaneous projects in a dynamic, fluid environment. Ability to work both independently and as strong team contributor and collaborator. Excellent written and verbal communication skills. Strong math skills. CAPP certification preferred. Proficient computer skills, including a working knowledge of the Microsoft Office Suite. Travel required for trainings and meetings, up to 20%. Physical Requirements & Work Conditions Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Ability to stand or sit constantly/continuously. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. Environmental Conditions The work environment described here are meant to be representative of those an employee would normally encounter while performing the essential functions of this job. The physical environment requires the employee to work inside where there are limited extremes to heat and/or cold; moderate noise; a normal office environment. Travel required for meetings and trainings. This description reflects the assignment of essential functions and is not intended to be an all-inclusive list of the duties and responsibilities of the job. Nothing in this job description restricts the organization’s right to assign or reassign duties and responsibilities to this job at any time. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.